Organization Background
Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worthit. Learn more about Aeon at www.aeon.org.
Position Summary
We are seeking a Property Manager to lead the lease-up and ongoing management of Aeon's new construction, 55+ independent senior living community, Goldenrod Glen in Big Lake, MN. Goldenrod Glen is currently under construction and is set to open December of 2024 with 74 Tax Credit apartment homes. The Property Manager reports directly to the Portfolio Manager.
Key responsibilities include, but are not limited to:
Leasing & Marketing:
- There is a heavy leasing and marketing function at the start of this position, and ongoing Leasing & Marketing following the lease-up period. These duties may include:
- Obtaining occupancy goals as set by the budget/organization by marketing
- Planning and hosting community vents and open houses
- Processing applications
- Retaining residents
- Affirmative marketing
Affordable Housing Compliance
- Meet directly with Aeon households and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy of all certification files
- Prepare for and successfully execute property inspections with monitoring agencies
Lead, motivate, and direct staff
- Ensure effectiveness of staff through ongoing training, mentoring and working through performance matters in an effective and timely manner
- Perform annual reviews for each staff member
- Use delegation skills to effectively manage time as well as cross train other staff members
Customer Service
- Ensure that Aeon's residents are appropriately served in a positive, welcoming environment
- Work with other Aeon staff and outside parties to help Aeon residents engage within their community and create Home
- Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, staffs, vendors, community members, etc...
Financial Management
- Support the development of annual operating budgets for assigned properties
- Create monthly financial variance reports
- Support annual capital expenditure projections to protect and maximize assets
- Effectively monitor and collect on property receivables
- Control expenses and optimize property profitability
Physical Asset Maintenance and Supervision of Contractors
- Responsible for the maintenance and upkeep of the physical asset by guiding the maintenance team
- Consistently monitor and follow up on timely and accurate completion of resident and common area work orders
- Continually monitor vendor invoices and performance
Administrative Management
- Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations
- Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures
Skills & Qualifications
The ideal candidate will be a detail-oriented professional who is able to think critically and adapt to changing rules and regulations. The candidate will have the ability to compile information from many sources in an organized way and will be able to create and maintain relationships with staff to help achieve Aeon's goals and standards around creating and preserving quality homes for our residents.
In addition, the Property Manager will have the following skills:
- Significant multi-family affordable lease-up experience is strongly preferred.
- Demonstrated success with affordable housing compliance paperwork: Tax Credit and/or Project Based Section 8 experience is required.
- Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
- Excellent communication and ability to maintain positive resident relations resulting in strong resident retention.
- Proven track record of preparing, understanding and managing budgets as well as increasing net operating income is a plus.
- Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is preferred.
- Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
- Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
- Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
- Valid Drivers' License, reliable vehicle and vehicle insurance is required
- Physical Requirements:
- Ability to lift up to 10lbs.
- Ability to reach above and below the shoulders.
- Ability to sit and stand for extended periods of time.
- Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwells, and apartment homes.
- Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
- Ability to withstand external weather conditions.
Compensation, Hours & Location
Compensation is commensurate with experience. Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program. This full-time position offers mostly Monday-Friday, daytime hours once regular operations are in place. Typical work schedules are 8:30am-5pm, but there is some flexibility in these hours to accommodate the needs of the position and the staff person. Variations to this schedule may occur for planned resident and community events and meetings. During the lease-up, there will likely be evening and potentially weekend availability needed to meet the needs of the community. This position will join the Aeon management on-call rotation for one week about every 5-6 weeks. This includes the ability to make management decisions on-call. Once the management office at Goldenrod Glens opens, this will be an in-person position and will office mostly out of Goldenrod Glen. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time. Prior to the office opening, this position will office at Aeon's Central Office with occasional remote work.
If you are interested in applying for this position, please visit:
Position is open until filled.
Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.
Aeon is an Equal Opportunity / Affirmative Action Employer
Employees and residents are encouraged to apply.