General Summary: The Property Manager in a HUD (U.S. Department of Housing and Urban Development) setting is responsible for managing residential properties that fall under federal housing programs, including low-income housing, Section 8, and public housing. Their primary duties include overseeing the day-to-day operations of the property, ensuring compliance with HUD regulations, and maintaining a safe and habitable living environment for tenants. Supervisory Functions
- Provide regular performance evaluations, training, and professional development opportunities for Property Supervisors.
- Partner with HR to recruit, interview and hire staff.
Principal Duties & Responsibilities:
- Tenant Relations & Management:
- Manage tenant applications, lease renewals, move-ins, and move-outs.
- Screen and qualify applicants in accordance of regulatory requirements and internal standards.
- Address tenant complaints and resolve challenges related to rent, maintenance, or lease agreements.
- Conduct annual and interim tenant re-certifications packets to maintain eligibility for HUD programs.
- Compliance & Reporting:
- Ensure compliance with HUD rules and regulations, including fair housing laws and tenant selection plans.
- Keep up with changes in HUD policies, procedures, and regulations, implementing necessary updates to property operations.
- Property Management & Maintenance:
- Assist in collection of rental payments, past due balances and administration of payment sources (ACH)
- Facilitate regular property inspections, including INSPIRE (National Standards for the Physical Inspections of Real Estate) inspections, to ensure compliance with HUD standards.
- Coordinate repairs, routine maintenance, and inspections.
RequirementsKnowledge, Skills & Abilities Required:
- Business Acumen: Thorough knowledge of principles and practices associated with residential service delivery for people with disabilities associated with mental illness.
- Customer Focus: Effective communication skills, both oral and written for consistent and positive interaction with internal and external customers.
- Accountability: Collaborates & champion ideas, providing the best possible support of the mission.
- Drive for Results: Thorough knowledge of mission information (data) requirements and performance outcome measures as guided by local, state and federal government, GII or another contracted agency.
- Continuous Improvement: Familiarity with community human service system, providing open minded flexibility to improve quality of program output.
- Managerial Courage: Ability to deliver difficult messages and say no when necessary.
- Management Agility: Ability to supervise, organize, manage, and problem solve.
Travel Required: Ability to travel up to 25% local. Required education and work experience:
- 5+ years of property management experience, or comparable post-secondary education and work experience
- Experience must include work with HUD-subsidized housing
- HUD-specific certifications such as COS (Certified Occupancy Specialist) or LIHTC (Low-Income Housing Tax Credit) preferred.
Description of physical working environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
- Must be able to clearly communicate, identify, analyze and assess details.
- Ability to move freely throughout the facility and lift, push or pull up to 20 lbs.
Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Employment Opportunity Employer:Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Description $55,000 - $65,000/yr