Established owner/operator based in NYC is hiring a Property Manager for a large mixed-income complex in Harlem. The Property Manager will play a key role in supporting the daily operations of the property, handling administrative tasks, property inspections, maintenance coordination and resident relations. The Property Manager will work closely with the on-site teams to ensure the property is well-maintained, residents are satisfied, and all financial and operational goals of the asset are met.
Key Responsibilities:
- Promote resident satisfaction and retention by promptly responding to complaints, questions and service requests.
- Oversee resident move-outs by reviewing lease terms, applying appropriate fees, and processing dispositions in accordance with legal and company procedures.
- Coordinate maintenance work and ensure the maintenance teams comply with company protocols in collaboration with the building Superintendent and Maintenance Director.
- Work with maintenance teams to ensure violations are addressed and cleared with HPD, DOB, FDNY and other agencies.
- Partner with leasing to create and implement creative marketing strategies to attract and retain residents.
- Reconcile bank accounts, assist in preparation of financial reports, and process invoices and payables.
- Complete daily transactions related to the financial operation of the community, including rent collection, fee processing, and bank deposits.
- Ensure all rents are collected, posted, and deposited daily.
- Handle administrative tasks including organizing property viewings, managing resident communications and correspondence, maintaining accurate records and acting as the liaison between vendors, internal support and residents.
QUALIFICATIONS
- Minimum 4 years of experience as an Assistant Property Manager for at least 800 units.
- Strong knowledge of the NYC residential market.
- Proficiency in Microsoft office Suite, Yardi and various property management platforms.
- Exceptional customer service skills.
- Spanish speaking is a plus.