The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.RESPONSIBILITIES:
- Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
- Ensure scheduled appointments are completed in a timely manner
- Complete audits for the property when necessary for customer accounts
- Maintain up to date company product knowledge, processes and procedures
- Escalate resident issues to the Account Management team
- Other duties as assigned
QUALIFICATIONS:
- Travel may be required to offsite / launch locations for extended periods of time
- Have strong multi-tasking abilities
- Good clear phonics with a friendly voice on the phone
- Strong grammar skills
- Ability to sit for long periods of time with limited breaks
- Fast Learner, very intuitive, visualize the issue and take action
- Associates Degree in General Business with at least 6 months of operational experience
- Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
- Excellent communication and time management skills
BENEFITS:Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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