Loyal Source Government Services is actively seeking a Provider Liaison II to work at the corporate office in Orlando, FL.
Job Summary: The Provider Liaison plays a pivotal role in fostering strong, sustainable relationships with network physicians and internal business partners. This position aims to enhance physician satisfaction, scale the provider network, and boost operational efficiency. Serving as a vital link between Operations, Quality Assurance (QA), and the Training team, the Provider Liaison ensures that providers fulfill their roles while adhering to compliance and contractual guidelines. A successful National Agency Check with Inquiries (NACI) background investigation is mandatory.
Key Responsibilities:
- Ensure provider accounts comply with all program eligibility requirements and are accurately maintained within applicable systems.
- Guarantee completion of all VA TRAIN and MDE4VETS Training requirements in collaboration with internal teams.
- Continuously communicate with designated Point-of-Contact of the accounts via routine emails, phone calls, and face-to-face meetings.
- Proactively anticipate and address potential issues to prevent downstream problems and optimize provider experiences.
- Ensure timely completion of all pending actions in the MDE4VETS queues.
- Uphold updated examiner availability in MDE4VETS and Salesforce systems.
- Coach providers on company best practices to ensure high-quality medical reports are completed as per contractual requirements and within set timelines.
- Facilitate regular meetings and training sessions to enhance communication and skill development for both internal and external stakeholders.
- Work closely with teammates, internal teams, and external partners to streamline operations.
- Conduct trend analysis to identify opportunities for improving provider experience and network efficiency.
- Provide data-driven recommendations to enhance overall examiner network performance.
- Assist in identifying examiner coverage for special events.
- Lead initiatives to refine and implement effective training and communication strategies.
- Perform other duties and responsibilities as assigned by management.
Requirements:
- Bachelor's degree from an accredited institution in a healthcare-related field or equivalent work/educational experience.
- Administrative and customer service experience of 3+ years.
Qualifications:
- Proven ability to adapt to a dynamic work environment while handling multiple priorities.
- Strong writing and analytical skills combined with excellent communication abilities tailored to various audiences.
- Exceptional organizational and time management capabilities with a talent for multitasking and effective prioritization.
- Must have previous account management experience.
- MDE Experience (Preferred)
Benefits:
· 10 PTO Days
· 7 Sick Days
· 11 Paid Holidays
· Healthcare Benefits (Dental/Vision/Medical)
· 401k options
Pay: $70k Annually
About Loyal Source
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.