Provider Liaison
: Job Details :

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary Under general supervision the Provider Support Liaison is responsible for analyzing the provider's eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides technical assistance to childcare providers, maintains file accuracy and responds to inquiries regarding requirements and procedures of Child Care Financial Assistance programs.

Essential Duties And Responsibilities Within the team structure, provides support to providers and other departments to ensure providers are in compliance with county and state guidelines which include the following responsibilities: Go to our job board to apply: job board * Receive and process documentation to determine provider eligibility for subsidized child care programs. Review documentation for accuracy and approve or deny within a specified timeframe. Follow up with providers for missing or incomplete documentation. 20% * Serve as the primary customer contact for their assigned caseload. 10% * Maintain knowledge of the databases such as NoHo CARE, R&R NoHo, Laserfiche, Provider Portal, Connect, and IRS TIN matching to ensure compliance and accurate monthly reports such as the ISD Zip codes, QRIS, and Red Flag reports. 10% * Process Trustline applications and letters to maintain compliance with county and state guidelines. 10% * Data enter provider non-operational days, days/hours of operation, and absence policies accurately in our databases to ensure accuracy of payments. 10% * Directly research customer concerns and make independent decisions to ensure issues are resolved and/or forwarded to the appropriate department for resolution in a timely manner. 10% * Register providers for pay cards or direct deposit to ensure electronic child care payments. 10% * Serve as the primary contact by supporting providers via walk-in, phone, and email and ensuring all activities are logged in NoHo. 10% * Follow up with providers regarding non-submission of attendance documents. 10%

Job Specifications

Minimum Required

• Education / Experience:
  • Associate's degree in the field of Child Development, Social Work, Human Services, Family Studies, or related field;
  • or High School diploma or equivalent and 2 years of relevant work experience

• Technical Requirements - List specifics:
  • Demonstrated proficiency and experience with Windows-based programs and data entry.

• Work Schedule: regular Full time schedule; and overtime hours may be required at times.

• Work environment: This position works on a hybrid schedule. Your office will be in our Headquarters location and will require you to come into the office 1-3 times per week as scheduled.

Please review the full job flyer here: Provider Liaison Job Flyer

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) ###-#### ext. 6599 or email them at ...@ccrcca.org.