Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
- Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
- Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
- Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
- Marketing Concierge
- Provide Sales field calls to referring physicians
- Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
- Provide set up and assistance with Physician Portal
- Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
- Provide educational information and assisting in campaign roll-outs to selected providers and patients
- Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- Ability to travel up to 50% during work week.
- 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
- Excellent customer service skills
- At least 2 years experience in training and presenting information to groups/individuals
- Strong organizational skills
- Strong working knowledge of MS Word, Excel, PowerPoint
Pay Range:USD $18.00 - USD $21.00 /per hourShift:MorningsShift Variations:8:30am to 5:00pm Monday-Friday