About the position:
The Provider Success Team works directly with primary care providers and Medical Groups who have opted into the Stellar Health Program. Provider Success Associates focus on driving engagement and performance outcomes with stakeholders. Associates workdirectly with practice staff and Medical Groups to ensure they are completing critical actions for patients both within the Stellar app and also for other aspects of the Stellar Program. This role requires that you act as a trusted, strategic partner to various end users, helping them prioritize across multiple workflows.
What you'll do:
- Work with a slate of Medical Groups and the providers, practice managers, and care team staff members who work at a Group to integrate the Stellar Health platform into a Group's day to day workflows.
- Work with Provider Implementations to ensure a group is effectively onboarded and bought-in to the Stellar Program
- Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on specific goals
- Partner closely with account management counterparts to align provider performance with key customer success metrics
- Translate in-depth understanding of provider and practice staff needs into critical insights for product development
- Execute on strategies to help providers engage more successfully with Stellar and deliver better outcomes
- Act as a Stellar Ambassador with clients and with other healthcare stakeholders
What you need to have:
- 1-2 years of professional experience in a healthcare oriented environment
- Prior experience in relationship management, sales, or customer success preferred
- Drive to succeed - sees problems and barriers as opportunities
- Great interpersonal skills - communicates value clearly and persuasively
- Ability to build relationships and influence behaviors
- Ability to think strategically and and critically to solve tough problems
- Can glean insights and make decisions based on data
- Strong working knowledge of Excel
- Prior experience with GSuite or Office365 (familiar with modern tech stacks)
Who will love this job:
- You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
- You thrive on helping others and owning successful outcomes
- You are a team player and understand collaboration and accountability are key
- You understand, appreciate and enjoy responsibility
- You are excited by a challenge - you love solving tough problems and getting to the win
Pay:
The salary range for this role is $63,000 - $80,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
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