Location : York, PA Job Type: Staff, Part Time Job Number: 202400041 Division: Campus Safety Department: Campus Safety Opening Date: 10/22/2024 Closing Date: 11/17/2024 11:59 PM Eastern Position SummaryDESCRIPTION: Responsible for dispatching Campus Safety Police Officers, Auxiliary Safety Officers, and Student Security Officers to routine and emergency calls for service via clear and concise two-way radio communication; receiving routine and emergency telephone calls and messages in an accurate, confident and professional manner; monitoring of college video surveillance system, fire/panic alarms, and other safety systems; and keeping accurate dispatch call logs and records. OUTCOME: Operation of an efficient, professional and customer service oriented Dispatch and Campus Information Center for York College. Essential Functions
- Dispatch campus officers to routine and emergency calls for service via two-way radio communications and interact with York County 911 when necessary 30%
- Receive routine and emergency Campus Safety telephone calls for service in an accurate, confident and professional manner and transfer all incoming telephone calls to the York College switchboard in a pleasant, friendly and courteous manner 25%
- Keep accurate dispatch call logs and records 10%
- Monitor college video surveillance system and other alarm systems 10%
- Utilize the campus parking database, call recording and playback systems 5%
- Monitor LiveSafe App 5%
- Coordinate fleet vehicle reservations, stock dispatch office supplies, post dispatcher time sheets, college calendars, and department personnel schedules, and make sure department and dispatch databases and information are kept updated 5%
- Maintain a clean working environment 3%
- Send emergency alerts and LiveSafe push notifications when necessary 3%
- Assist and direct visitors at the CIC 2%
- Issue keys to campus fleet vehicles and make sure proper paperwork is assigned and turned back in 2%
Experience and Education Required
- High school diploma or equivalent required
- Experience in telecommunications, two-way radio communications, public safety, emergency services or law enforcement preferred
- Current NAED Emergency Telecommunicator certification preferred
Required Skills and Qualifications
- Must pass a comprehensive background investigation
- Must be able to handle confidential and protected data
- Must become familiar with Campus Safety operations, policies, procedures and campus locations
- Must be able to obtain NAED Emergency Telecommunicator Certification within 90 days of hire or appointment
- Ability to operate radio equipment, automatic switchboard, telephones, computers, CCTV cameras, call recording and other monitoring equipment required in a modern emergency communications center
- Ability to work well with others and interact tactfully with other people; good interpersonal skills
- Ability to work under pressure and remain calm during high stress and emergency situations
- Ability to type, speak clearly and professionally, write legibly and spell correctly
- Ability to instruct others on the use and operation of all Dispatch and CIC equipment when requested
- Ability to obtain JNET and C.L.E.A.N. access/certification
Additional Information York College of Pennsylvania is an and For a copy of York College's Annual Security Report, you may contact the Office of Campus Safety or visit the website: Part-time employees are eligible to make elective retirement contributions on a pretax basis as described in the college's Retirement Benefit Plan. To learn more details, visit our 01 Do you possess a High School diploma or equivalent?
02 Do you have any experience in telecommunications, two-way radio communications, public safety, emergency services or law enforcement?
03 Do you possess current/expired public safety dispatch or emergency telecommunication certification?
04 Are you proficient in using multiple computer programs, windows and monitors simultaneously?
05 Are you available for training Monday-Friday? (Approximately 3 weeks, days and/or evenings)
Required Question