PT Customer Service Substitute - Downtown Main Library Date Posted: 9/16/24 POSITION SUMMARY: The Customer Service Substitute is responsible for providing support in the absence of regular staff by interacting directly with customers and performing a variety of tasks dealing primarily with the circulation of materials. Provides reference service and technology training and assistance to customers in person, by e-mail, phone, and letter. This position is responsible for working at multiple departments throughout the Downtown Main Library for prearranged shifts as well as last-minute shifts. The hours worked will vary from 0 to 29 hours per week.
DUTIES:
- Performs readers' advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Performs duties that require proficiency with a variety of hardware and software.
- Assists customers with various technologies such as phones, computers and tablets.
- Assists customers with resumes, job searches, internet use and basic word processing.
- Flexible, friendly and good at establishing quick rapport with customers and staff.
- Available to respond to calls and/or messages regarding last minute scheduling needs.
- Refers customers to Managers or Reference, Children's, or Teen Librarians as appropriate.
- Uses library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
- Respects and maintains confidentiality of customers, peers and branch/department.
- Attendance is punctual and reliable.
- Participates in regular self-directed training to ensure preparedness.
- Other duties as assigned.
QUALIFICATIONS: - Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
- Interact with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.
- Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive customer service.
- Handles and responds to concerns, complaints and difficult situations with patience and tact.
- Takes direction willingly and able to learn and retain new skills quickly.
- Solves problems and makes independent decisions when circumstances warrant.
- Seeks, accepts and incorporates feedback and direction.
- Seeks out new methods and principles as appropriate and incorporates them into existing practices.
- Excellent computer skills with the ability to review, edit and certify accuracy.
- Must agree to work at a minimum of five library branches.
POSITION TYPE EDUCATION - High School graduate or equivalent.
HOURS - The hours worked will vary from 0 to 29 hours per week, depending on how many shifts you take.
- Must work a minimum of 8 hours per month after introductory training requirements have been met.
SALARY $17.00 per hour
DEADLINE September 30, 2024