Location: Auburn,NY, USA
[Customer Service / Fully Remote] - Anywhere in U.S. / $30 per hour - As a Customer Support Specialist you'll: Use the customer service management system, Jira, to field and manage customer support requests; Serve as first point of contact on the service desk, working to quickly and completely resolve customer issues; Triage and reassign tickets to internal subject matter experts when necessary, providing the customer with proactive updates and advocating for them internally to see that their issue is resolved; Ensure that common inquiries and their responses are documented in the organization's knowledge base ...Hiring Fast >>