Location: Madisonville,KY, USA
PT Library Customer Adviser - Madisonville Branch
Date Posted: 10/30/24
POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES:
* Performs readers' advisory and reference work.
* Shelves returned materials.
* Searches for requested materials.
* Assists customers with various technologies such as phones, computers and tablets.
* Assists customers with resumes, job searches, internet use and basic word processing.
* Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
* Assists with programs, displays, and meeting room approvals.
* Refers customers to Managers, Librarians, or Specialists as appropriate.
* Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
* May prepare and deposit money from fees.
* May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
* Respects and maintains confidentiality of customers, peers and branch/department.
* Attendance is punctual and reliable.
* Participates in regular self-directed training to ensure preparedness.
* Other duties as assigned.
QUALIFICATIONS:
* Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
* Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library's values.
* Handles and responds to concerns, complaints and difficult situations with patience and tact.
* Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
* Flexible, friendly and able to establish rapport with customers and staff.
* Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
* Solves problems and makes independent decisions when circumstances warrant.
* Seeks out new methods and principles as appropriate and incorporates them into existing practices.
* Seeks, accepts and incorporates feedback and direction.
* Must have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and minimum distance of 5 feet.
Position Type
Part-Time
EDUCATION
High School graduate or equivalent.
HOURS
20 hours per week, including evenings and weekends.
SALARY:
Grade 4: $16.19 per hour
DEADLINE
Until Filled