Location: Tampa,FL, USA
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision. Summary Patient Relations Representative Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high quality customer service in person, and over the telephone, to cancer center patients, guests and staff in a welcoming and cheerful manner that reflects positively on the reputation and mission of Moffitt Cancer Center and its commitment to providing the highest quality patient experience. Performs as other duties as directed by the manager of the department. Responsibilities: Provides cancer center information and directions to patients, guests and staff including information of scheduled appointments in accordance with applicable cancer center policies. Maintains vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance and other such assistance as circumstances require. Assists patients and guests with arranging Moffitt transportation to and from various cancer center locations. Serves as the central point of contact for patient, guests and workforce for access to the cancer center's security, parking, transportation and vendor matters. Triages incoming requests for service to the appropriate department for disposition. Takes responsibility for the order, appearance and organization of the information desk and lobby area. Collaborates with Facilities and Environmental Services departments to ensure cleanliness and functionality of this service area. Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient relations Advocate. Credentials and Qualifications: High School Diploma/GED Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional, customer service and customer care environment. Competency in the use of Microsoft Office, Word and Outlook required. Preferred: Health care customer service experience preferred, but not required. Equal Employment Opportunity Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence. Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-###-#### or by email at HRReceptionistsmoffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. If you'd like more information on your EEO rights under the law, please click here.