Job Description SummaryThe Public Area Attendant is responsible for the cleaning and maintenance of the public areas of the hotel, both interior and exterior, according to established hotel procedures. Position includes all facets of Housekeeping cleaning and outside yard maintenancewhile delivering superior guest service.
Job DescriptionDUTIES AND RESPONSIBILITIES:
- Maintain a quiet, professional atmosphere in all public areas
- Follow procedures for reporting to work, taking meal breaks, and end of shift
- Follow bending/lifting techniques
- Follow procedures for picking up trash, emptying ash urns in the interior and exterior of the hotel
- Follow procedures for lifting, emptying, and proper disposal of trash in the interior and exterior of the hotel
- Greeting guests
- Cleaning exterior of building with a water hose and pressure washer as required
- Cleaning of restrooms and telephones, interior and exterior of the hotel, and maintaining adequate stock of supplies
- Attend to the health club and health club locker room areas
- Cleaning of all levels of the public areas and all equipment
- Special projects / special cleaning details
- Maintain the cleanliness of back-of-house areas
- Work with and keep lines of communication open between all employees to provide a smooth-running operation
- Complete additional responsibilities as assigned
Essential Elements:
- Ability to adhere to Sonesta grooming standards.
- Ability to lift and move approximately 75 pounds
- Ability to push/pull carts weighing approximately 75-100 pounds
- Ability to bend, squat, kneel, climb (including stairs) and reach continually on a daily basis
- Ability to work in excessive heat and humidity
- Ability to work in extreme weather (for example rain, wind, sun, fog, and pollen)
- Ability to operate and control industrial maintenance equipment (for example floor buffers, carpet cleaners, vacuums, pressure washers, etc.)
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to direct or escort guests to various facilities and functions within the hotel.
- Ability to perform tasks requiring sustained repetitive motion (for example: cleaning windows, vacuuming, etc.)
- Ability to move freely within the hotel
- Ability to stand and walk for prolonged periods of time
- Ability to read, write and perform basic arithmetic
- Ability to work with chemicals (for example cleaners, disinfectants and solvents) and prolonged exposures to water
- Ability to understand and execute all safety and emergency procedures (for example fire, crowd control, inclement weather, bomb threats, etc.)
- Ability to stand, walk and roam the public areas on a continual basis
QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Experience with Microsoft Office preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Will be required to regularly use commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated Pay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.