Location: Corona,CA, USA
DESCRIPTION
We are not just a public safety agency - we are a dynamic team of individuals passionate about positively impacting our community. We believe in fostering a work environment that blends professionalism with a spirit of camaraderie and fun. As a Corona Police Department Public Safety Dispatch Call Taker, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace that values your growth, well-being, and contributions. Join our cutting-edge team as a Police Public Safety Call Taker, where quick thinking, sharp judgment, and top-notch customer service are the name of the game. Be the unsung hero who keeps calm in the storm, making split-second decisions that save lives. If you are up for a thrilling career that combines problem-solving with teamwork and a touch of adrenaline, we want you on our team. Step up to the challenge and be part of the force shaping the future of public safety. Your journey starts here!
Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; operates a variety of telecommunications equipment, including telephone/text, mapping, and computer-aided dispatch systems. The Public Safety Call Taker is the entry-level classification of the Dispatcher series. The Public Safety Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. Candidates with prior experience, including heavy public contact as a telephone operator, receptionist, police cadet, or related position, are highly desirable.
Candidates must be available to work assigned and rotating shifts and extended hours, including weekends and holidays. The successful candidate will possess the following knowledge, skills/abilities, experience, and characteristics:
Knowledge & Education
* Graduation from high school, or G.E.D. equivalent.
* Knowledge of basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
* Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures.
* Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.
Skills/Abilities
* Ability to type 40 net wpm quickly and accurately on a computer keyboard; write quickly and legibly. To be considered for this position you MUST attach a valid 5-minute typing certificate of at least 40 Net WPM (test must be taken within 1 year from application date). Online testing agencies are accepted.
* Understand pertinent procedures and functions quickly and apply them without immediate supervision.
* Ability to properly assess calls to determine whether they are of an emergency or non-emergency nature.
* The ability to actively listen and communicate effectively, clearly, and distinctly through clear speech and hearing.
* Be able to work under stressful situations and remain calm in crises and high stress situations.
* Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors.
* Solicit required critical information from callers, and route the call as quickly as possible.
* Operate the computer aided dispatch system equipment, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
Experience
* One year (1) of work experience involving considerable public contact work.
* Prior experience that includes heavy public contact as a telephone operator and/or dispatching, receptionist, police cadet, or related position, is highly desired.
* POST certification should be obtained within the first year from date of hire.
* A typing certification of at least 40 WPM from any agency (in-person or online) is accepted and must be attached to your application.
The incumbent may be sent to attend P.O.S.T.'s Public Safety Dispatcher Course.
Characteristics
* Accountability- The Corona Police Department is a professional police agency staffed by individuals who cherish and maintain the highest standards of conduct and performance.
* Integrity- Being truthful and ethical in what we do, what we say, and what we say we do in both our personal and professional lives.
* Respect- We are committed to our profession and will always respect one another and the community that we serve.
* Inclusion- We are not just diverse; we are welcoming to all.
* Teamwork- When we work together to achieve our mission, the department and community will grow stronger. Together, we are better.
* Innovation- We provide modern police services and are committed to always improve our organizational practices.
This position is FLSA Non-Exempt, eligible for overtime compensation.
To view the positions complete job description, click here.
Application Process
Applications will be accepted on a continuous basis with first review on Tuesday, October 8, 2024, 10:00AM. Candidates are encouraged to apply immediately as this recruitment may close at any time. You will not be able to submit an application for this position once the recruitment closes.
Selection ComponentSelection Component DescriptionSelection Component WeightVideo InterviewCandidates who meet the minimum qualifications AND attach a current and valid typing certificate that meets the criteria listed above will be invited to participate in a video interview.Pass/Fail
Audio Exercise/Written ExaminationAudio Exercise -Candidates will listen to an audio recording of an example of the type of calls Public Safety Dispatchers are required to handle. A short break will be given after the audio recording and then the written examination will be administered.
Written Examination - Applicants must receive a minimum score of 70% in order to continue on in the recruitment process.
Pass/FailOral InterviewCandidates will be placed on the eligibility list based on the scores received on each of the examination components.100%Background InvestigationThe candidate selected for the position will undergo a thorough background investigation including a polygraph examination. Once a conditional job offer has been made, the candidate will undergo comprehensive medical and psychological examinations, including a urine drug screen, by City Medical Examiners. The Chief of Police will make the final hiring decision. Pass/Fail
The top scoring candidates from the virtual HireVue interview will be invited to participate in our one-day testing process is tentatively scheduled for Monday, October 28, 2024. The day will start with the audio exercise and written exam. Those who score a 70% or higher on the written exam will continue onto interviews. Candidates that pass the interview will be placed on an eligibility list and will be contacted by the department to start the background process as vacancies arise.
Community
A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.
The Organization
The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year.
The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.
The City's total operating budget for Fiscal Year 2025 is $ 399.1 million with a General Fund operating budget of $ 209.6 million. Corona enjoys a workforce of 922 dedicated employees who provide high quality services to its residents and visitors each day.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To view all essential duties and responsibilities, click here.
QUALIFICATIONS GUIDELINES
To view the qualifications guidelines, click here.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
To view the physical/mental demands and work environment, click here.
CORONA PUBLIC SERVICE EMPLOYEES ASSOCIATION
CITY PAID BENEFITS*
For a complete explanation of benefits, benefit eligibility and restrictions; please refer to the current Corona Public Service Employees Association, Memorandum of Understanding. Any information contained herein that may conflict with the provisions of the Corona Public Service Employees Association MOU, the MOU shall prevail.
RETIREMENT: Employees are covered by the California Public Employees' Retirement System (CalPERS). The City does not participate in Social Security and the City pays the employees mandatory contribution to the Medicare Program. The City offers two retirement formulas based on the employee's current CalPERS membership status. The 2.7% @ 55 highest single year of service retirement formula will be applied to employees hired prior to January 1, 2013 and those current CalPERS members with no significant break in PERS-qualified employment. The 2% @ 62 three year average retirement formula will be applied to those employees with a significant break in PERS-qualified employment those who have not formerly been a member of CalPERS or another retirement program with which CalPERS has a reciprocal relationship.
All employees hired on or after January 1, 2013, will be subject to CalPERS membership review for applicability of PEPRA.
ANNUAL LEAVE & HOLIDAYS:
Annual Leave During Initial Probation:
Probationary employees employed less than one full year shall accrue Probationary Sick Leave at one-half the rate of a 1-5 year full time regular employee (3.23 hours) per pay period. During the first six months, such leave may be used for sick leave, only. Such accrued time may be used for employee or family illness or medical reasons.
After six (6) months, an employee may request up to one week of Advanced Annual Leave for vacation purposes with the permission of his or her supervisor. Under extenuating circumstances and with Department Head approval, this leave can be used prior to six months of employment.
When the employee completes one year of service, the Annual Leave accrued as Probationary Sick Leave will be converted to regular Annual Leave for a total of 168 hours.
Years of Service With the City Each Pay Period Annual Totals
1-5 6.46 168 Hours
6-8 7.08 184 Hours
9-15 8.00 208 Hours
16+ 9.54 248 Hours
Holiday Leave hours earned during the first year of employment are available to be used for any purpose. There are 13 (10 hour) paid holidays (130 hours) per calendar year.
ANNUAL LEAVE BUYBACK: Eligible employees may buy back a maximum of 160 hours of annual leave once each year.
MEDICAL INSURANCE: The City currently offers a variety of HMO plans as well as several PPO plans through CalPERS. For plan information, click the link below.
Health Plan Information
The City provides a Medical Allowance to Members to be used for the purpose of purchasing mandatory health coverage offered through PEMHCA for the Member and his or her eligible dependents. The Medical Allowance shall consist of the following: (1) the Base Contribution Rate, plus (2) an amount equal to the difference between the Base Contribution Rate and the following amounts, as applicable:
* $773.17 per month for Members electing Employee only coverage;
* $1,546.10 per month for Members electing Employee plus one dependent coverage; or
* $2,048.39 per month for Members electing Employee plus two or more dependents coverage.
Eligible Opt-Out Arrangement: Upon providing reasonable evidence of alternative coverage as required by the Affordable Care Act (ACA)'s Eligible Opt-Out Arrangement rules (below), employees shall be entitled to the following dollars in the first two pay periods each month in taxable cash, in lieu of the amount provided in Section 10.2 above:
(a) $300.00 ($600 per month) for Employee + 2 or more dependents
(b) $200.00 ($400 per month) for Employee + 1 dependent
(c) $100.00 ($200 per month) for Employee Only
DENTAL INSURANCE: The City currently offers HMO and PPO dental insurance through Delta Dental. Dental insurance premiums are paid by the employee.
VISION INSURANCE: The City currently offers vision insurance through Eye Med. Vision insurance premiums are paid by the employee.
DISABILITY INSURANCE: Short-term and long-term disability insurance is provided free to each employee.
LIFE INSURANCE: The City provides a term life insurance policy to each employee equal to 5 times the employee's annual basic earnings to a maximum, of $750,000.00.
FLEXIBLE SPENDING ACCOUNT (FSA): Each employee may contribute to either a medical reimbursement account or dependent care account to pay for unreimbursed medical expenses and/or dependent care expenses with pre-tax dollars.
EMPLOYEE ASSISTANCE AND COUNSELING PROGRAM: This is a comprehensive program designed to help employees and their family members find direction in solving personal and/or emotional problems.
DEFERRED COMPENSATION (457) PLAN: To supplement retirement, employees can make voluntary salary deferrals to a Nationwide plan.
LONGEVITY PAY: After 5 years of service $500.00 annually. After 10 years of service $700.00 annually. After 15 years of service $800.00 annually. After 20 years of service $1000.00 annually.
TUITION REIMBURSEMENT: The City of Corona recognizes the value of an educated workforce and encourages employees to pursue the goal of higher education. The City has adopted a plan to provide financial reimbursement for tuition and textbooks for job-related college courses. It is a plan wherein the City participates with the employee in financing specific job-related courses leading to an appropriate degree or certificate. Education plans approved in writing by the City shall reimburse Members for the cost up to a lifetime maximum amount of $10,000 per employee.
BI-LINGUAL PAY: The City shall pay $189.58 per month to employees for Bilingual pay. If an employee becomes eligible for bilingual pay for less than a full month, the monthly amount shall be pro-rated accordingly. All unit employees are eligible to receive bilingual pay. An employee receiving bilingual pay will be required to speak the alternate language in the course and scope of their employment and may be asked to assist in translating even if unrelated to their specific job duties.
* DISCLAIMER: City paid benefits shall be as set forth in the most current version of the Memorandum of Understanding ( MOU ) between the City of Corona and the Corona General Employees Association, which can be viewed on the City's website (www.coronaca.gov). In the event of any conflict between the above summary of City paid benefits and any terms or conditions set forth in the most current version of the MOU, the terms and conditions set forth in the MOU shall control for purposes of this recruitment.
01
I acknowledge that the information provided in this job application, to include; supplemental questions, education/certification information, attachments and work history are complete and accurate and cannot be changed once the application is submitted. Please note See Resume is considered an incomplete response and your application will not be considered.
* Yes
* No
02
Please indicate your highest level of education completed.
* Less than high school diploma or GED equivalent
* High school diploma or GED equivalent
* Associate's Degree
* Bachelor's Degree
* Master's Degree or higher
03
Please indicate the area of study of the above-mentioned education.
04
How many years of experience involving considerable public contact work do you possess?
* None
* Less than 1 year
* 1 year or more, but less than 2 years
* 2 years or more, but less than 3 years
* 3 years or more, but less than 4 years
* 4 years or more, but less than 5 years
* 5 or more years
05
For the question answered above, please provide the name of the agency, length of time, position, and level of responsibility by each function listed. Please note that See Resume or See Application will be considered an incomplete response for this question. If you do not have the required experience, please indicate N/A .
06
I acknowledge I have attached a typing certificate that meets the following requirements:
1. At least 40 net wpm or more.
2. Test is a minimum of 5-minutes.
3. Test was taken within one year from date of application.
Candidates that do not attach a typing certificate meeting the requirements listed above will be disqualified from this recruitment.
* Yes
* No
07
The Call Taker position handles a high level of stressful calls for service. Are you able to manage stress and highly emotional situations?
* Yes
* No
08
Are you available to work assigned and rotating shifts and extended hours, including weekends and holidays?
* Yes
* No
Required Question
Agency City of Corona
Address 400 S. Vicentia Ave.
Suite #215
Corona, California, 92882
Phone 951-###-####
Website