Salary: $30.26 HourlyLocation : Soldotna, AKJob Type: Full-timeDepartment: E911-DISPATCHOpening Date: 10/10/2024Closing Date: 10/24/2024 5:00 PM AlaskaPlease be sure to attach requested documents to application. DefinitionUnder the general direction and supervision of the Lead Public Safety Dispatcher, the Public Safety Dispatcher provides communication and support services for law enforcement, fire, medical or other emergency services. This position is responsible for monitoring, receiving and transmitting on a multi-channel two-way radio system. Dispatcher also monitors administrative and emergency phone lines determining nature of call, its priority and jurisdiction, and then either dispatches appropriate personnel or routes call to appropriate personnel or agency. Certified for emergency medical and fire dispatch services, the dispatcher provides medical instruction to those on the scene of the emergency until the medical staff arrives. Enters updates and retrieves information from a variety of computer systems. Minimum QualificationsHigh school diploma or equivalent; and at least two years of experience in a high volume customer service environment which included answering phones and general clerical/computer experience - or - one year of experience in the emergency telecommunication field. Must possess the ability to work in a fast paced, high security environment, communicating clearly and concisely both verbally and in writing. Ability to work in a high-pressured, extremely structured environment, while remaining calm and professional at all times. Must multi-task, accurately hear and simultaneously document information. Should be familiar with the use of common office equipment, personal computers and supporting software in a Windows or Windows NT based environment, type 45 wpm and have experience with data entry. Must successfully complete a 16+ week training program including attainment of the following required certifications: APSIN (Alaska Public Safety Information Network), CPR/BLS, Emergency Medical Dispatch, ICS 100 and ICS 700 and Emergency Fire Dispatch. This position requires a willingness and ability to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed. Essential Functions
Screens all calls including 911, emergency and non-emergency lines; obtains and records vital information When handling calls, dispatchers question each caller carefully to determine the type, seriousness, and location of the emergency. The dispatcher quickly decides on the priority of the incident, the kind and number of units needed, and the location of the closest and most suitable units available.Must know boundaries and jurisdictions for entire coverage area in order to refer calls accurately. Coverage area includes all of the Kenai Peninsula Borough (entire peninsula and the west side of the Cook Inlet and areas outside of the Kenai Peninsula Borough under DPS E-Detatchment jurisdiction; excludes the Kenai City, Seward City and Homer City limits.Coordinates with the Kenai Peninsula Borough Office of Emergency Management in managing natural and man-made disaster incidents such as earthquakes, volcanic eruptions, avalanches, floods, tsunami, fires and winter storms.Maintains current knowledge and awareness of each agency's procedures and policies.Ability to take direction, work independently and as part of a group.Uses a multi-channel two-way radio dispatching on several frequencies simultaneously.Accurately dispatches for 19 city, federal, and state law enforcement agencies, and eight (8) Borough fire and EMS agencies; following each agency's policies and procedures. Maintains paperwork for the courts of the Third District including entry and removal of Protection Orders and Warrants. Assists and coordinates with multiple agencies outside of immediate responsible jurisdiction. Keeps track of the location and activities of up to approximately 50 on-duty personnel.Inputs and retrieves computer data quickly. Types letters, forms and reports on computer keyboards.Uses good judgment in making decisions, in emergency and routine situations.Questions callers who may be verbally abusive, emotionally upset, uncooperative or frightened, remaining calm and professional at all times.Maintains accurate, up-to-date files and logs of all radio transmissions and phone calls, both emergency and non-emergency.Has a good working knowledge of state and national computer systems, (APSIN/NLETS/NCIC), knowing how to inquire and enter information in all areas.Maintains knowledge and proficiency using computer software such as Microsoft Office, xT911, xTrakker, and Centracom Elite Dispatch, 511 Alaska (CARS), and Coplink.Is aware of medical emergency calls, being able to give pre-arrival instructions to victims via phone prior to the arrival of the responding ambulance agency.Relates effectively to those contacted in the course of work.Other related duties as assigned.Examination: Typing test, criminal background check, and other related skill tests as required.Physical DemandsWhile performing the duties of this job, the employee is frequently required to use hands and fingers dexterously to operate office equipment, and to communicate orally; regularly required to sit; and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally transport up to 30 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable hearing ability to allow for clear and concise exchange of information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We look forward to reviewing your application. Thank you for applying!Kenai Peninsula Borough Self-Insured Health/Rx /Dental/Vision Plans
- Coverage begins on date of hire into a regular position.
- Biweekly payroll (24 pay periods); employee's contribution (pre-tax) deduction
- Borough-provided contribution for HSA or HRA
High Deductible Health PlanCalendar Year Deductible: Individual - $2,000*Family - $4,000*Calendar YearOut-of-Pocket Maximum:Individual - $5,500 In-Network / $15,000 Out-of-NetworkFamily - $9,000 In-Network / $30,000 Out-of-NetworkPrescription Drug PlanCalendar Year Deductible: Individual - $2,000*Family - $4,000** Medical and prescription deductibles are combined and cross-accumulate* Medical and prescription out-of-pocket maximums are combined and cross-accumulateNote: A spousal coverage surcharge of $150 per month ($75 per pay period) will be assessed if an employee's spouse declines health coverage available through his or her employer and is enrolled in the KPB Plans, or if the spouse elects to enroll in a reduced benefit plan which shifts primary coverage to the Kenai Peninsula Borough Health Plan.Employee Health Premiums per Pay Period (24 per year):Employee $47.50 ($95/month)Spouse $47.50 ($95/month)Children (1 - 5) $12.50 (per each child / $25 per child/per month)Children (6+)$75 ($150 total/month)Dental PlanCalendar Year DeductibleIndividual - $75 / Family - $250Annual Maximum Benefit per Person - $2,500Vision PlanThere is no deductible applicable to the Vision PlanEligible expenses include eye exams, lenses and frames and contact lenses.Dental/Vision Premiums per Pay Period (24 per year):Coverage for employee and all eligible, enrolled dependents$15 ($30/month)Borough Contribution to HSA or HRAHealth Savings AccountCalendar Year Contribution$1,500 Individual / $3,000 FamilyHealth Reimbursement ArrangementCalendar Year Contribution$1,500 Individual / $3,000 FamilyEmployees who elect to participate in, and meet eligibility requirements for, the HRA or HSA, shall have the Employer's contribution, *pro-rated, deposited into their account in equal monthly installments during the first pay period paid on the first payday of each month.*pro-rated is defined as $125.00 per month for an individual or $250.00 per month for a family, based on month of hire for new hires. This is based on the Boroughs contribution for a Full-Time employee of $1500.00 per year for an individual or $3000.00 per year for a family.Guardian Flight AirMed & LifeMed AK transportationDiscount family membership available at employee's expense.Employee Assistance ProgramAvailable at no cost to employee and family members 24/7, through Magellan Health.Career GrantsAvailable to regular status, classified employees.Flexible Spending AccountPre-tax payroll deduction for qualified medical/dental expenses available at employee's expense.Dependent Care Flexible Spending AccountPre-tax payroll deduction for dependent care expenses available at employee's expense.Group Life and AD&DA life insurance policy for all regular status employees in an amount equal to the employee's annual salary. A $2,000 policy is also provided for spouse and dependent children.Additional Group Life and AD&DAdditional life insurance available at employee's expense.Supplemental PoliciesAvailable through Colonial Life at employee's expense.Personal Leave-Paid Time Off-PTOEmployees accrue 6.47 hours of PTO from date of hire and it is available to use immediately. Accrual increases according to a 2, 5, and 10-year schedule. HolidaysTen scheduled holidays plus two floating holidays.RetirementEnrollment in the State of Alaska Public Employees Retirement System (PERS) is mandatory. Employee/ Employer contributions dependent on PERS Tier Level employee is hired under.Deferred Compensation Plan An optional employee-funded 457 deferred compensation program available through MissionSquare Retirement.IRA & Roth IRAAvailable at employee's expense through MissionSquare Retirement.This is only a Summary Sheet. Please see full Medical/Rx and Dental/Vision Plans for schedule of benefits and coverage. Consult your current Collective Bargaining Agreement as well as applicable KPB policies/procedures regarding other benefits outlined above.01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully, and certify that your responses can be verified from information within your application and by reference?
02 COVER LETTER: This job posting requires a cover letter attached to the application. Have you attached your cover letter, as required, which highlights my knowledge, skills, abilities and experience as they pertain to the responsibilities listed in the job description. I understand if this is not attached, my application will not be considered.
03 RESUME: This job posting requires a resume attached to the application. I understand if this is not attached, my application will not be considered.
04 Do you possess a high school diploma or GED?
05 TYPING TEST: This job posting requires a typing test.Have you attached your typing skills test that meets the minimum required 45 wpm? You must attach your certified test results as delineated in the job posting.
06 Do you have at least two (2) years experience in a high volume customer service environment which included answering phones and general clerical/computer experience OR one (1) year experience in the emergency telecommunication field?
07 Are you willing to work a variety of shifts?
08 Please provide name, address, email address, and contact numbers for three (3)
professional references.If you have provided this information on your application, this question is N/A. 09 Please provide name, address, email address and contact numbers for three (3)
personal references.If you have provided this information on your application, this question is N/A. Required Question