Location: Baltimore,MD, USA
Position Title
Public Safety Dispatcher
Employee Type
Office/Department
Public Safety
Work Environment
Loyola University Maryland Main Campus
Job Type
Full time
Anticipated Start Date
10/04/2024
If Temporary or Visiting, Estimated End Date
Position Duties
Provide for the safety and well being of university students, faculty, staff and property by supplementing the efforts of the campus police officers. Perform functions relating to emergency and routine radio and telephone communications. Document shift activity of campus police officers. Monitor campus alarm systems.
Key Responsibilities:
* Use a computer-aided dispatch system, to receive emergency calls from the public requesting police, fire, medical, or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch campus police, local police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
* Train new Public Safety Dispatchers.
* Monitor direct emergency alarms, and answer non-emergency calls for assistance. Enter, update, and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, student schedule records, and previous reports and provide pertinent data.
* Monitor several complex radio frequencies including campus police, transportation, facilities, event services, and others. Operate a variety of communications equipment, including radio consoles, telephones, and computer systems. Monitor local police radio for activity in the northern Baltimore area.
* Monitor campus alarm systems and direct officers' response to same. Notify local police and fire officials when necessary.
* Assist campus police officers' field efforts by accessing computerized campus information including the employee and student directories. Enter work orders for facilities maintenance, technology services, and access control.
* Document actions of campus police officers, including building and patrol checks, safety transports and escorts, door assists, and other police services.
* Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for the role.
Shift Details:
* Shift: Full-time, Thursday - Monday, 4 PM - Midnight
Qualifications:
* High school diploma or GED required
* Five years previous experience dispatching at a higher education institution is required.
* Strong interpersonal and communication skills, a pleasant disposition, and an ability to communicate with diplomacy and tact in sensitive situations. Ability to maintain confidential information.
* Ability to handle multiple simultaneous responsibilities.
* Experience in data entry and retrieval.
* Work involves much personal contact with others inside and/or outside the University for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
* Ability to maintain confidentiality.
* Ability to work holidays, weekends, during emergency conditions, and additional shifts as required.
* Ability to think quickly and act with composure under emergency and stressful situations.
* Ability to communicate clearly and concisely via two-way radio.
* Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.
Preferred Qualifications:
* Associate's or vocational/technical school degree preferred
* Preferred Valid Driver's License
Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.
University Description
Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola's beautiful, historic Evergreen campus is located in Baltimore, and its graduate centers are in Timonium and Columbia. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.
Diversity Statement
Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.