Public Safety Dispatcher
: Job Details :

Reports to: Chief of Police or Designee Status: Full time, 37.5 hours/weekSalary Range: Grade 13 $34.9267-$39.3132/hour Schedule: Rotating Shifts Monthly(Annualized $68,107 - $76,660)FLSA: Non-Exempt Union/Non Union: Union AFSME 1303-408Closing Date: Open Until Filled Date Posted: April 8, 2024Benefits include: Health Insurance, Life Insurance, Long Term Disability, 401 (a) Retirement Plan, Paid Holidays,Vacation, Personal and Sick Leave.Summary:Under the general supervision of the Chief of Police or designee, the Public Safety Dispatcher receives andtransmits emergency and administrative messages over a combined police, fire and medical communicationssystem. The Public Safety Dispatcher is responsible for addressing incoming complaints and calls for service fromthe public and requests for action from field units. The dispatcher will deal with emergency situations and have tohandle difficult or hostile situations and individuals via telephone, while diligently performing his/her dutiesrelevant to the incident at hand.Examples of Specific Duties:Receive telephone calls via 911 and routine telephone lines, and mechanical alarm signals for emergency police,fire or medical services.Obtain relevant information to evaluate the emergency situation, determine the appropriate response to the call, the initial resources needed to effectively respond to the emergency and dispatch those resources from Town and State agencies.Maintain ongoing contact with reporting persons to obtain additional information regarding the situation and to keep responders updated as to the conditions prior to arrival on the scene.Assist with pre-arrival emergency medical instructions.Create and update computer files for calls for service via a Computer Aided Dispatch system.Minimum Qualifications:The administrative skills would generally be acquired with a high school education or equivalent. Technical skillsand knowledge would generally be acquired from prior communications experience or with on-the-job training.Experienced in the use of multi-frequency radio system, MS Word, MS Excel, email, and troubleshootingcomputer, printer and office supply problems. Successful completion of State mandated training courses includingPublic Safety Telecommunicator, Enhanced 911 Telephone System and Emergency Medical Dispatch,COLLECT/NCIC Certification. CPR for the Professional and First Aid must be attained within one (1) year ofhire and must be maintained.Desired Qualifications:Prior communications and dispatching experience.To Apply for This Position:Completed Employment Applications must be received by the Human Resources office. An EmploymentApplication and complete job description are available on the Job Opportunities page at or email application to: 505 Silas Deane Highway, Wethersfield, CT 06109 or candidates selected for interviews will be contacted.Successful candidates must pass a written exam and/or interview process, pre-employment physical, drugtesting, and background check prior to employment. The Town of Wethersfield is an Equal Opportunity/Affirmative Action employer.#J-18808-Ljbffr