Location: Cambridge,MA, USA
Job Type: Regular
Time Type: Full time
Work Shift: Evening (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
DISPATCHER
Job Description:
Primary Responsibilities
* Responsible for maintaining a constant presence within the Protection Services console.
* Ensures all hospital keys, radios are accounted for at the beginning and end of each shift
* Maintains a Daily Operations Journal, Documents all Protection Services activity
* Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.
* Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.
* Dispatch Security/Parking staff for assistance at all entrance/exit gates.
* Monitors all hospital cameras and report any suspicious activity to Protection Services staff.
* Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.
* Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.
* Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.
Required Qualifications
* Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.
* One year of related work experience.
* Valid Massachusetts driver's license preferred.
* Good decision-making ability in stressful/emergencies.
* Ability to pass and maintain certification in CPI (Non-violent crisis intervention).
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.