Public Safety Dispatcher (Trainee)
: Job Details :

Job Description - Public Safety Dispatcher (Trainee) (240000PB)Bi-Weekly Rate of Pay: $1,590Position Grade: 10GDepartment: Police DepartmentJob Type: Full-Time (Permanent)Examination Number: EX1148Location: Downtown - St. Louis, MOPublic Safety Dispatcher (Trainees) shall receive the bi-weekly Trainee rate of $1590 and serve in a working test (probationary) period. Upon completion of their working test period and being granted permanent status, Public Safety Dispatcher (Trainees) shall receive a title change to Public Safety Dispatcher I and the bi-weekly rate of $1689. Upon successful completion of all of the training requirements for the position of Public Safety Dispatcher II, incumbents shall receive a title change from Public Safety Dispatcher I to Public Safety Dispatcher II and the bi-weekly rate of $1,808. Upon successful completion of all the training requirements for Public Safety Dispatcher III, incumbents shall receive a title change from Public Safety Dispatcher II to Public Safety Dispatcher III and the bi-weekly rate of $1,941.This is the entry-level dispatcher position within the City of St. Louis Department of Public Safety. Incumbents work as call takers and receive Police, Fire, EMS emergency and non-emergency calls from residents, generate the appropriate service request(s), and/or redirect the calls to other dispatch personnel for appropriate follow-up and response.Essential Functions and Responsibilities:Answer telephone calls to the 9-1-1 center received over 9-1-1 and various other, non-emergency phone numbers, evaluate calls for the need for police, fire, emergency medical services or other non-emergency responders.Provide information and/or redirect calls to other agencies or divisions if not a police incident requiring dispatch of police officers to the scene.Notify the Fire Department, Emergency Medical Service or other agency when their services are needed.Transfer caller to the appropriate agency if the need for service is outside the City of St. Louis.When acting as a Complaint Evaluator, operate Computer Aided Dispatch system terminal; enter crime type, location information of caller, location where service is needed, caller's name and telephone number, emergency service needed, narrative encapsulation of incident, and other necessary remarks. Transfer completed or partially completed CAD incident to appropriate Dispatcher. Inform the appropriate Dispatcher and police units over the radio of certain serious incidents before transferring the CAD incident to the Dispatcher. May adjust the priority level of the incident when necessary.When acting as an Information Dispatcher, operate Regional Justice Information System to conduct inquiries on wanted persons, vehicle registrations and other information requested by police officers; make notifications and callbacks requested by officers; maintain manual records of requests and results.Maintain constant communication with callers and, if necessary, update officers of the situation on-site.Monitors call systems in the Communications department; maintain a high level of response when incoming calls are at peak volume.Inform supervisor of all serious incidents or those of an unusual nature.Comply with revisions from time to time after mutual consultation.Manually record requests for non-emergency services involving ongoing problems for forwarding to the appropriate police district.Regular, punctual attendance is required.Keep up to date records and files such as gas and preventative maintenance records on all vehicles; tool control lists; etc.Knowledge, Skills, and Abilities:Data Utilization: Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as computer-aided dispatch console, telephone, paging system, and/or materials used in performing essential functions.Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as activity logs, time sheets, maps, street guides, standard operating procedures, technical operating manuals and guidelines.Mathematical Aptitude: Requires the ability to perform addition, subtraction, division and multiplication.Functional Reasoning: Requires the ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in emergency situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.Environmental Factors: Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions. Although incumbents are subject to stress by being involved by telephone with emergency situations.Physical Requirements: Requires the ability to sustain prolonged visual concentration. Requires the ability to speak clearly.Sensory Requirements: Requires the ability to recognize and identify degrees of similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks to evaluate callers during emergency situations and decipher colored maps.Other Requirements:Positions require shift, weekend, holiday and mandatory overtime assignments.Shift differential is paid for evening, night and weekend shifts.Qualifications:A high school diploma or General Educational Development (G.E.D.) certificate and basic computer skills with a minimum typing speed of 25 words per minute.Certification: As part of the character investigation, applicants must meet the minimum screening requirements for certification to access the REJIS and MULES Criminal Justice Information Systems within 60 days of appointment. Incumbents must maintain said certifications while employed by the City of St. Louis.Preferences:Previous experience as a Police, Fire, or EMS Dispatcher.Scoring Components and Their Weights:Experience and Training: 100%May be Subject to:Background Investigation: Pass/FailMedical Examination: Pass/FailDocumentation of Academic Credentials must be Submitted Upon RequestWhen completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.City Residence Preference Points:City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.Accommodations:If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.#J-18808-Ljbffr