Salary : $45,088.00 - $68,083.00 Annually Location : Finance-3rd floor, NC Job Type: Full Time Job Number: 199-2024-579 Department: Emergency Services Opening Date: 11/19/2024 Closing Date: 12/3/2024 11:59 PM Eastern General DescriptionThe Orange County Emergency Services Department has an opening for a Public Safety Telecommunicator. The work involves the responsibility for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services, and any other support service that requires emergency response and monitoring and providing critical information during 9-1-1 events and dispatching appropriate emergency response unit(s). Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required. Compensation is based on the Orange County Step Plan (below) with a 12.95% increase once released from trainee status. The step plan provides regular salary increases based on length of Orange County service. Applicants with current or prior public safety work experience may be considered for additional compensation based on education, current certifications, and length of service in a public safety communications role. Minimum Hireafter 1 yearafter 2 yearsafter 3 yearsafter 4 yearsafter 5-7 yearsafter 8-9 yearsafter 10-14 yearsafter 15-19 yearsafter 20-24 years25 years plus Public Safety Telecommunicator Trainee$45,088$46,779$48,533$50,353$52,241$54,200$56,233$57,357$58,504$59,382$60,273Public Safety Telecommunicator$50,930$52,840$54,822$56,878$59,011$61,224$63,519$64,790$66,086$67,077$68,083 * This is a safety sensitive position and participation in the Drug and Alcohol Program is required. This position is part of random testing. Background Check is required. Full Performance of Knowledge, Skills, Abilities Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements. NOTE: The hiring range is on the job posting NOT the job specification in the link. MINIMUM QUALIFICATIONS Possession of a High School Diploma or General Educational Development (GED) equivalency AND one (1) year of telecommunications or dispatch experience; OR For Trainee status, possession of a High School Diploma or General Educational Development (GED) equivalency AND two (2) years of continuous employment in multi-tasking positions or work experience that includes significant contact with the public. Must be able to keyboard 30 wpm or better. A higher degree does not substitute for work experience. Preferred Qualifications
- Telecommunicator experience in an emergency services communications center.
- Experience with computer data entry and/or use of advanced telephone system and radio systems.
- Emergency Responder experience in law enforcement, Emergency Medical Services, or fire services.
SPECIAL REQUIREMENT Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated. All offers of employment are conditional upon successful clearance of pre-employment drug testing, vision/hearing screening, background check and a psychological examination. Employment cannot commence until the employee has been cleared. Applicants must be a U.S. Citizen and must be at least 18 years of age (NCAC 10B.0300). No felony convictions (NCAC 18A.0401). No single Class B misdemeanor conviction within ten (10) years of application. No two (2) or more Class B misdemeanor convictions regardless of date of conviction (NCAC 18A.0401). Required participation in the County's Drug and Alcohol Screening program. For Trainee Status, must be able to obtain the following certifications/certificates within one (1) year of hire:
- Division of Criminal Information (DCI)
- FEMA Independent Study Courses: IS-100.b, IS-200.b, IS-700.a, IS-800.b
- North Carolina Sheriffs' Education and Training Standards Telecommunicator OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification
- Cardiopulmonary Resuscitation (CPR)
- IAED Emergency Medical Dispatch (EMD)
- IAED Emergency Fire Dispatch (EFD)
- IAED Emergency Police Dispatch (EPD)
- Additional trainings as required.
This classification requires shift work, with day shift from 6:30 am to 6:45 pm, night shift from 6:30 pm to 6:45 am, and other possible shift patterns of varying hours. An employee in this class must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends. Orange County is an Equal Opportunity and Affirmative Action EmployerOrange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
- Participation in the North Carolina State Retirement System;
- Orange County contributes 13.64% of your base salary per pay period and 15.04% for LEO.
- Health Insurance (Medical)
- Orange County pays 100% of premiums for employee only coverage health insurance.
- Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance - Orange County pays 100% of premiums for employee only coverage for dental insurance.
- Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance - Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance - Orange County pays for an employee life insurance policy based on employees' salary up to $50,000.
- Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability - Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans - Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees) - 0-2 Years of Service = 125.84 hours/year
- 2-5 Years of Service = 145.08 hours/year
- 5-10 Years of Service = 173.68 hours/year
- 10-15 Years of Service = 202.80 hours/year
- 15-20 Years of Service = 231.40 hours/year
- 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule) Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc. 01 Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
02 I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
03 Do you have driver's license valid in the State of North Carolina?
04 Are you an Orange County Local Government employee?
- Yes, I am a Permanent Employee that has passed the Probationary Period
- Yes, I am an Employee but I have not passed the Probationary Period
- Yes, I am a Temporary Employee
- No, I am not an Employee
05 Please indicated your highest level of education from an accredited school?
- High School or GED
- Associates' Degree
- Bachelors' Degree
- Masters' Degree
06 Do you have one or more years of telecommunications or dispatch experience?
07 Do you have two or more years of continuous employment in multi-tasking positions or work experience that includes significant contact with the public?
08 Are you able to type 30 WPM?
09 Do you have telecommunicator experience in an emergency services communications center?
10 Do you have experience with computer data entry and/or use of advanced telephone system and radio systems?
11 Do you have Emergency Responder experience in law enforcement, Emergency Medical Services, or fire services?
12 Are you at least 18 years of age?
13 Please indicate the certifications you currently hold. Please check all that apply.
- Division of Criminal Information (DCI)
- FEMA ISC 100.b
- FEMA ISC 200.b
- FEMA ISC 700.b
- FEMA ISC 800.b
- North Carolina Sheriffs' Education and Training Standards Telecommunicator
- International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification
- Cardiopulmonary Resuscitation (CPR)
- IAED Emergency Medical Dispatch (EMD)
- IAED Emergency Fire Dispatch (EFD)
- IAED Emergency Police Dispatch (EPD)
- None of the above
14 This position requires shift work, with day shift from 6:30 am to 6:45 pm, night shift from 6:30 pm to 6:45 am, and other possible shift patterns of varying hours. An employee in this class must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends. Are you willing and able to meet the schedule requirements of this position?
Required Question