Location: Durham,NC, USA
Posting DetailsPosition InformationPosition/Classification Title Public Safety TelecommunicatorWorking Title Public Safety TelecommunicatorCompetency Level JourneyPosition Number 230028Salary Grade Equivalent GN05FLSA Non-ExemptAppointment Type Permanent - Full TimeFTE 1 = 40 hours/week, 12 monthsIf time limited, duration dateDepartment Hiring Range $31,200 - $36,832EEO-1 Category ProfessionalsSOC Code 43-5031 - Police, Fire, and Ambulance DispatchersPosition OverviewPrimary Function of Organizational UnitThe primary purpose of the University Police Department is to protect the lives and property (real and personal) of all personnel and visitors who frequent the campus. This unit must enforce all applicable Federal, State, and local laws, as well as, the University rules and regulations. In addition, this unit must patrol and secure the grounds of North Carolina Central University by responding to calls and/or complaints, perform preliminary, investigations of criminal and civil conduct incidents, record and refer, complaints, complete and file reports on all incidents.Primary Purpose of PositionThe primary purpose of this position is work involving the receipt and transmissions of radio, telephone, and computer messages, and dispatching law enforcement, fire, and emergency medical units as required, on a 40 hour a week schedule with rotating shift, Testify in court cases and before University committees on criminal and civil incidents, regarding policy revisions and emergency recordings, Ensure that all Federal, State, Local and University laws and procedures are enforced relative to FCC (Federal Communication Commission) and State Regulations and Assist in reviewing and evaluating emergency procedures and Telecommunicator's activities while performing their job duties and responsibilities.Required Knowledge, Skills, and AbilitiesKnowledge of the geography, policies, procedures, jurisdictions, and computer system.Ability to remain calm while handling numerous tasks simultaneously.Ability to speak clearly and distinctly at all times.Ability to think clearly and act promptly in emergencies and under pressure.Minimum Education/ExperienceHigh school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.Licenses or Certification required by Statute or RegulationRequired Certifications:CPR certificationEmergency Police Dispatch (EPD)Division of Criminal Information (DCI) certificationDCI (Division of Criminal Information)All certifications can be obtained on the job and should be completed within the first 12 months of hire if not already completed.Equal Opportunity EmployerNorth Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.Work Hours Rotating 12 Hour ShiftsPosition required to work during periods of adverse weather or other emergencies YesCampus Security Authority Designated Position YesKey Responsibilities and Related CompetenciesRequired Competency Analysis and Decision MakingDutiesAbility to effectively and efficiently use the DCI, RMS, CJLEADS, NCAWARE, and P2P systems.Maintains updates of the ADA Escort list and Emergency Response Contact List. Record radio transmissions and telephone calls.Maintain information/status of units through the use of the CAD system.Maintain accurate and current access routes for emergency vehicles.Required Competency Communication-OralDutiesReceive and broadcast calls on multiple radio frequencies.Answers all phone lines within three rings.Speaks in a normal tone during transmission.Radio transmissions do not contain rude or disrespectful comments, opinions of policy, procedure, people, events, or remarks of a personal nature. Responsive to the needs of the customer.Accepts blame for mistakes and/or errors in judgment and corrects problems with customers. Is consistently courteous, responsive, and caring in dealing with customers.Required Competency Knowledge - TechnicalDutiesKnowledge of applicable rules, regulations, policies, and procedures; knowledge of equipment operations; knowledge of the organization, the jurisdiction, and basic public safety operations (Including law enforcement agencies, fire, and rescue, security, and other response units). Able to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction. Ability to keep abreast change and able to adapt.Required Competency Data/Information/Records AdministrationDutiesCompiles, records and summarizes data. Able to monitor incoming messages and create entries for DCI terminals. Maintain and ensure quality control of logs and data systems. Ability to assign case or arrest numbers, Compile incident reports or issue permits, also searches and retrieves information from departmental files and DCI terminal.Required Competency Decision MakingDutiesAbility to initiate action based on information acquired while working under pressure.While dispatching, Telecommunicators provide calm and efficient service to the agencies. Telecommunicators provide clear direction, responsive feedback and proactively find information pertinent to in progress calls.Posting Detail InformationPosting Number SPA01383POpen Date 09/30/2024Close Date 10/15/2024Special Instructions to ApplicantsYou must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.Final candidates are subject to criminal and sex offender background checks.North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.Employee Benefits available to NCCU permanent employees include the following and more:Accrued Vacation and Sick LeaveCommunity Service LeaveNC State – Health BenefitsNCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more11-12 Paid HolidaysTeachers and State Employees Retirement System (TSERS)Optional Supplemental Plans – 401k, 403b, 457b and 457Employee Assistance Program (EAP)Campus Recreation Center DiscountUniversity Bookstore Discount and more.Applicant DocumentsRequired DocumentsResume/CVList of ReferencesOptional DocumentsDD-214 (Veterans Only)Supplemental QuestionsRequired fields are indicated with an asterisk (*).*Please provide your definition of exceptional customer service.(Open Ended Question)Please indicate your public safety telecommunication or dispatch employment experienceNoneLess than 1 year (10 points)1-2 years (20 points)2-3 years (30 points)3-4 years (40 points)5 years or more (50 points)1801 Fayetteville St., Durham, NC, 27707 // 919-###-#### //© 2015 NORTH CAROLINA CENTRAL UNIVERSITYTo ensure the security of your data, you will be logged out due to inactivity in 3 minutes at.Any data not saved will be lost.Click 'OK' to keep your session active.