Public Safety Telecommunicator (Office Automation)
: Job Details :


Public Safety Telecommunicator (Office Automation)

Department of Defense

Location: Fort Leavenworth,KS, USA

Date: 2024-12-20T08:28:38Z

Job Description:

Summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

About the Position: Incumbent will provide emergency police, fire and medical services and support to the public. Maintains accurate status of emergency response to assure prompt and accurate response.

* This is a developmental position and may be filled at any grade level. Full performance is the GS 7 level.

Learn more about this agency

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Overview

* Accepting applications

* Open & closing dates

12/04/2024 to 12/09/2024

* Salary

$40,196 - $64,732 per year

* Pay scale & grade

GS 5 - 7

* Help

Location

2 vacancies in the following location:

* Fort Leavenworth, KS

* Remote job

No

* Telework eligible

No

* Travel Required

Occasional travel - You may be expected to travel for this position.

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

7

* Job family (Series)

* 2151 Dispatching

* Supervisory status

No

* Security clearance

Secret

* Drug test

Yes

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

* Suitability/Fitness

* National security

* Financial disclosure

No

* Bargaining unit status

Yes

* Announcement number

MCFS245#######33

* Control number

821975900

Help

This job is open to

* Internal to an agency

Current federal employees of this agency.

Clarification from the agency

See Who May Apply in the Qualifications section for more information on who is eligible to apply for this position.

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Duties

* The duties described below are at the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.

* Responsible for the receipt and effective evaluation of 911 emergency calls.

* Identify the determinant and level of response and provides this and any additional information to the responding units.

* Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.

* Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system.

* Update information for medical, police and fire personnel en route to call.

* Provide assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies.

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Requirements

Conditions of Employment

* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

* The incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.

* Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).

* Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.

* Incumbent may be required to wear a uniform.

* Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.

* The incumbent is subject to initial and random urinalysis testing in accordance with agency guidelines.

* The incumbent is required to obtain and maintain a valid state driver's license.

* The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR).

* Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.

* Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.

* Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.

* Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training.

* The incumbent is required to obtain and maintain certification in: Emergency Medical Dispatch based on the program standards at the location assigned.

Qualifications

Fort Leavenworth is located in the Greater Kansas City metropolitan area. The immediate area is considered a national treasure with historic sites and homes filled with small-town charm and friendliness merged with Kansas City retail, attractions and entertainment. Kansas City, well known for its BBQ, Jazz and fountains, is rich in culture with a thriving performing arts scene. Honored as one of the World's 15 Most Beautiful Concert Halls, the Kauffman Center attracts some of the world's most renowned performers and entertainers. For the sports enthusiasts, Kansas City hosts professional sports with the Royals, Chiefs, Sporting Kansas City and Kansas City Current soccer clubs. An international airport is conveniently located within a 30 minute drive of Fort Leavenworth. More information may be found at www.visitkc.com or

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

This announcement is open to USAG Fort Leavenworth, Directorate of Emergency Services, Police/Provost Marshall Division employees with competitive status within the local commuting area ONLY.

* Current Civilian Employees of the Organization

In order to qualify, you must meet the education and/or requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

This position may be filled at any grade level advertised. If selected at the developmental GS-05 or 06 grade level, you may be promoted to the next grade level non-competitively after completion of one year of specialized experience at the next grade level and all statutory and regulatory requirements have been met, performance is satisfactory and promotion is recommended by the supervisor. Promotion to the next higher grade is not guaranteed and is contingent upon the criteria outlined below.

Specialized Experience required GS 5 level: One year of specialized experience equivalent to the GS-04 grade level in the Federal service which includes 1) Operating radio communication equipment to dispatch services; and 2) Receiving incoming telephone or alarm systems calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Specialized Experience required for GS 6 level: To qualify based on your experience, your resume must describe at least one year of specialized experience which prepared you to do the work in this job. Specialized experience is defined as the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05) or equivalent.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).

Specialized Experience required GS7 level: To qualify based on your experience, your resume must describe at least one year of specialized experience which prepared you to do the work in this job. Specialized experience which includes the following: 1) Receiving and processing 911 calls of incoming fire alarms, emergency, and non-emergency calls for fire, medical, and police assistance; and 2) Dispatching emergency services to the scene of emergencies based on the capacity of the personnel and apparatus being dispatched; and 3) Providing information and initiating directions (emergency medical dispatch (EMD) pre-arrival instructions) to incoming callers (i.e., Cardiopulmonary resuscitation [CPR], the Heimlich maneuver, etc.). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06) or equivalent.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

In addition to the requirement above, this position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

You will be evaluated on the basis of your level of competency in the following areas:

* Customer Service (Clerical/Technical)

* Interpersonal Skills

* Manages and Organizes Information

* Technical Competence

Education

Education Substitution for GS 5 level ONLY - Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you may qualify if your education meets the definitions identified in the qualifications section above.

Education Substitution for GS 6 and GS 7 level ONLY - For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

* Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

* You will be required to provide proof of U.S. Citizenship.

* One year probationary period may be required.

* Direct deposit of pay is required.

* Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

* If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

* This is a(n) 24 Career Field position.

* Multiple positions may be filled from this announcement.

* Salary includes applicable locality pay or Local Market Supplement.

* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

* Recruitment, relocation and/or retention incentives are NOT being offered for this position.

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* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

.

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

* Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

* Your resume may be submitted in any format and must support the specialized experience described in this announcement.

* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

* For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.

* For additional information see: What to include in your resume.

2. Other supporting documents:

* Cover Letter, optional

* Most recent Performance Appraisal, if applicable

* Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.

* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

* How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on12/09/2024 to receive consideration.

* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (

* Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account ( all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Agency contact information

Army Applicant Help Desk

Email ...@ARMY.MIL Website

Address FS-W6B7AA US ARMY IMCOM-USAG FT LEAVENWORTH

DO NOT MAIL

Fort Leavenworth, KS 66027

US

Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

Help

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

* Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

* Your resume may be submitted in any format and must support the specialized experience described in this announcement.

* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

* For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.

* For additional information see: What to include in your resume.

2. Other supporting documents:

* Cover Letter, optional

* Most recent Performance Appraisal, if applicable

* Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.

* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Help

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on12/09/2024 to receive consideration.

* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (

* Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account ( all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Read more

Agency contact information

Army Applicant Help Desk

Email ...@ARMY.MIL Website

Address FS-W6B7AA US ARMY IMCOM-USAG FT LEAVENWORTH

DO NOT MAIL

Fort Leavenworth, KS 66027

US

Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries

* Equal Employment Opportunity (EEO) Policy

* Financial suitability

* New employee probationary period

* Privacy Act

* Reasonable accommodation policy

* Selective Service

* Signature and false statements

* Social security number request

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* Twitter

Help

Overview

* Accepting applications

* Open & closing dates

12/04/2024 to 12/09/2024

* Salary

$40,196 - $64,732 per year

* Pay scale & grade

GS 5 - 7

* Location

2 vacancies in the following location:

* Fort Leavenworth, KS

* Remote job

No

* Telework eligible

No

* Travel Required

Occasional travel - You may be expected to travel for this position.

* Relocation expenses reimbursed

No

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

7

* Job family (Series)

* 2151 Dispatching

* Supervisory status

No

* Security clearance

Secret

* Drug test

Yes

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

* Suitability/Fitness

* National security

* Financial disclosure

No

* Bargaining unit status

Yes

* Announcement number

MCFS245#######33

* Control number

821975900

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/821975900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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