Public Services Associate I - (Onsite)
: Job Details :

Job ID

277408

Have you got what it takes to succeed The following information should be read carefully by all candidates.Location

Atlanta, Georgia

Full/Part Time

Full-Time

Regular/Temporary

Regular

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts.

Job Summary

Responsible for library customer support (in person and electronic) which includes: providing assistance with myriad library services, providing bibliographic instruction and referrals, assistance with accessing library content and shared resources, providing user account management, and assisting with various technologies. This position will interact on a regular basis with faculty, students, staff, unit management, external communities, and all internal and external Georgia Tech Library patrons.

Responsibilities

Proactively engaging and assisting library users in obtaining requested materials.

Use a variety of library-specific software programs to fulfill requests and update user records.

Participate in a variety of library projects and initiatives.

Interprets and applies library policies and procedures regarding user accounts and the circulation and access of materials.

Provides access to Reserves, Reference, and Gadgets collections.

Maintains accurate user account records while applying patron confidentiality principles.

Assist library users in reference searches, locating and requesting materials.

Provide basic technical support to users needing assistance with computers and peripherals.

Perform other related duties as assigned.

Required Qualifications

Educational Requirements: Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience. Five to seven years of job related experience.

Required Experience: Two to four years job related experience.

Preferred Qualifications

Additional Preferred Qualifications: Alma Administration Certification.

Preferred Educational Qualifications: Bachelor's Degree.

Preferred Experience: Three years job related experience.

Knowledge, Skills, & Abilities

Skills: Knowledge of library principles, practices, and terminology; ability to search library bibliographic databases; intermediate knowledge of office related computer applications; ability to work both independently and in a team environment; employ exceptional customer service standards; ability to communicate with diverse communities; and the capability to independently learn new technologies.

Additional Information

Georgia Tech Library is open 24 hours a day/7 days a week. Requires working a schedule that may include nights/weekends and holidays.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all.

Salary

$24.00 per hour

Hours

Tuesday - Saturday 1:30-10pm

Background Check

Successful candidate must be able to pass a background check.

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