Punch-List Technician
: Job Details :

Description:

Position: Punch-List Technician (Warranty Department)

FLSA: Non-Exempt/Hourly

Hours: Monday-Friday 8am to 5pm

General Purpose: To complete punch lists, repairs, and general maintenance to customer's homes and neighborhoods

Supervision Received: Works under the direct supervision of the Customer Care Manager.

Supervision Exercised: None

Essential Duties and Responsibilities:

• Perform a variety of punch-list items for touchups & repairs to customers' homes
• Assure all repairs are done correctly & of quality
• Establish & present repair recommendations to the Customer Care Manager
• Provide status reports on open service requests
• Attend weekly construction meetings & communicate progress reports
• Conduct homeowner orientations & quality inspections
• Establish a positive rapport with customers, vendors, and Subcontractors
• Help maintain signs & general neighborhood cleanliness
• Any other duties as assigned

Requirements:

Minimum Qualifications for Punch-List Technician:

• High school diploma or GED
• 2+ years of work-related experience
• Valid driver's license
• Bilingual is a Plus

Knowledge, Skills, and Ability:

• Strong Maintenance and Repair background
• Must have working knowledge of Microsoft Word & Excel
• Must have working knowledge of Gmail & Google Drive
• Must be able to confidently use a smartphone & tablet (Apple)
• Must have professional writing skills
• Knowledge of basic construction procedures
• Strong organizational and communication skills
• Good time management skills
• Willingness to be a member of a dedicated team

Work Environment: Driving and outside environment. The noise level is moderate but varies.

Physical Demands: Required to sit and use their fingers, to handle or feel. Required to stand, walk, reach with arms and hands, and to stoop of kneel. Must be able to carry equipment up to 50 lbs. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness. Some bending, stooping, climbing, reaching, crawling, lifting, carrying, and walking. Subject to drive to various locations in varying weather conditions.

Tools and Equipment: iPhone, tablet, tape measure, hand/power tools

Expectations for all Employees:

All employees will support the organization's mission and vision by exhibiting the following behaviors:

• Excellence and competence
• Collaboration and innovation
• Respect and dedication
• Accountability and ownership

Home Creations is an equal opportunity employer.

Keywords: warranty, customer service, home building, customer care, homeowner orientation, vendor relations, quality inspections, QI, service requests, work order, warranty area manager, warranty customer service, warranty customer care, punch list

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