Quality Assurance Analyst
: Job Details :

Job DescriptionJOIN THE ASSURANCEAMERICA TEAMDo you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.Our team succeeds through diversity of thought, experiences, skills, and backgrounds.Quality Assurance AnalystAssuranceAmerica is seeking a Quality Assurance Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will work with a small team of experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers.Our application portfolio contains both packaged and custom-developed applications in a Microsoft environment on various platforms. You will be responsible for testing and ensuring the quality of this portfolio by writing test cases and scripts, running manual tests, and documenting results.About the ROLEEach day at AssuranceAmerica is different, but as Quality Assurance Analyst in Information Technology, you will:•Maintain full knowledge of the Policy system and understand its features and functionality •Collaborate with stakeholders to elicit and develop clear requirements and documentation•Review product requirements and designs for quality and testing needs•Define scope, objectives, and deliverables of the test effort•Create and maintain test cases and test plans•Participate in all aspects of testing, including functional, regression and performance testing•Work with development teams to uncover functional and/or performance issues•Provide resource planning, management, and resolution of issues that impede the test effort•Evaluate performance of new releases to ensure consistent quality•Analyze and monitor data to identify potential areas for concern•Organize work schedule to achieve timely processing of all responsibilities•Identify opportunities to improve processes, quality, and testing timelines•Identify opportunities to increase usage of automated testing•Perform other duties as assigned by the department managerRequirementsAbout YOU•Detail-oriented •Thrives in a fast-paced environment•Creative, driven, and motivated problem solver•Strong analytical skills•Ability to communicate complex concepts and procedures to others•Ability to form strong relationships and work collaboratively•Propensity to learn new techniques and testing methodologies•Flexibility to shift between tasks when requiredRequired•Bachelor's degree or equivalent experience •3+ years as a quality assurance analyst•2+ years experience within the insurance or financial services industryPreferred•Knowledge of and experience with Personal Lines Auto •Working knowledge of quality assurance methodologies•Previous experience in a Business Analyst role•SQL query writing•Test automation•Knowledge of State insurance requirements•Experience with outside vendor testingPhysical Requirements•Prolonged periods sitting at a desk and working on a computer •Must be able to lift 15 pounds at times•May be required to work on-call, evenings, or weekendsBenefitsAbout US•We are direct, results-driven, and dedicated to the success of our business and each other •We are a diverse group of thinkers and doers•We offer many opportunities to grow in your professional skills and career•We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous PolicyWHAT WE OFFER •AssuranceAmerica provides these benefits to Associates:o Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.o Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.•Additional Benefits:o 401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate's contributions.o Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.o Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance. •Time Off:o Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.YOU'RE INVITED TO APPLYWe believe the right fit is more important than a checklist. If you have most of what we're looking for in this role and our culture and mission speak to you, contact us. We want to hear from you!