Quality Assurance Associate
: Job Details :

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

QA Job Description

Schedule: 2nd Shift

Pay Rate $16-19hr

Quality Assurance (QA) is an integral part of operations at the Lynnfield, MA Innovation Center. Every employee at the center is responsible for ensuring we deliver quality in all that we do. The Quality Director and Quality Supervisor, who in turn direct the QA Team to conduct daily Quality Assurance inspection, manage the production QA effort. The overall QA mission is to make sure quality specifications are achieved, and only quality products are released to mail from the facility.

The following responsibilities fall under QA:

• Inspecting that overall print and mail output quality meets client and USPS specifications.
• Inspect reconciliation process of client sent piece counts and print/mail output piece counts.
• Observe print, insertion, and Custom Insert transaction processing for compliance with Quality Assurance SOPs.
• Support operational compliance with Conduent InfoSec001 policies.
• Immediately alerting operations to QA non-compliance situations by:
  • Stopping non-compliant transaction processing.

• Notifying shift supervision and/or operations management of non-compliant transaction processing concern.
• Cooperating with Operations to identify, assess, and recover from QA non-compliance.
• Increasing QA inspection of non-compliant production to ensure recovery actions have been implemented, and until desired improvement is achieved and sustained.
• By engaging Operations or SBU Manager directly, if Shift or Quality Supervisor or Supervisor are unavailable.

Daily QA inspections include random sampling of production work in various Work Areas:

Manual Work Area SOP, Print Room Processing SOP, Machine Insert Processing SOP, NAIC Warehouse SOP, Secure Check Process Controls, Control Desk SOP, Metering & Shipping SOP, Scheduling SOP, Client Specific SOPs with destructive testing (opening sealed envelopes, inspecting and validating package contents, re-inserting, re-sealing, and returning inspected mail pieces to designated trays) from the associated Work Area.

Pay Transparency Statement:

Pay transparency laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Furthermore, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

The estimated salary range for this role is $16-19 per hour.