Quality Assurance-Consumer Affairs Associate
: Job Details :

Quality Assurance – Consumer AffairsAre you the right candidate for this opportunity Make sure to read the full description below.GOYA Foods, Inc., a leader in the food industry, is seeking a Consumer Affairs Specialist to join our quality assurance team based in Jersey City, NJ.Summary: The successful candidate will assist in developing and maintaining various programs, databases and reports aimed at standardizing the consumer affairs support program. Manage consumer's questions, requests, comments, and concerns regarding GOYA branded products.Maintain, organize, and prioritize consumer contacts received through numerous communication channels. Ability to obtain relevant information from consumers and provide positive outcomes. Handle high volume of consumer intakes and route to the appropriate departments and summarize data.The consumer affairs specialist must have very good follow-up and follow through skills, along with very good people skills. Must be an effective communicator.The preferred candidate will possess five plus years of experience with consumer affairs or customer support for a consumer products company. Experience with MS Office, Zen Desk, Quicken and statistics is a plus.Individual compensation packages are based on various factors unique to each candidate, including, but not limited to, skill set, experience, qualifications, education, and other job-related reasons.Goya Foods is an equal opportunity employer. It does not discriminate in employment based upon race, color, gender, sexual orientation or gender identity, national origin, religion, age, disability, genetic information, veteran status or any other characteristic protected by law.Good Faith Estimate of Salary Range: $20.00 - $22.00 per hour.