Job DescriptionBASIC PURPOSE OF THE JOB:The Quality Assurance Coordinatormonitors and coordinates internal and external reviews and audits.Monitors Contract compliance standards across theorganizationand acts as a consultant to program staffregardingpolicies and procedures.ESSENTIAL FUNCTIONS
- Assures that the program meets state Contract compliance standards across the region
- Works closely with contract specialist from state contracting organization
- Reviews and monitors the quality of case planning and outcome documentation, the use of resources, the appropriateness and effectiveness of services, and reporting functions in an interactive program with staff and clients
- Prepares summaries of office compliance as well as external and internal case reviews on a regular basis and as needed, but at least quarterly
- Reviews client records for accuracy of documentation
- Prepares and maintains data, as assigned
- Communicates and collaborates in the management of information with the Director, staff, administration, and the State
- Assures confidentiality of all data and information.
- Abides by and enforces established confidentiality policies
- Conducts training for staff in regards to case reads and compliance changes
- Coordinates state and federal external reviews
- Develop and conduct quality reviews and targeted reads
- Participate in case read debriefings with program staff and state partners
- Compile internal qualitative data for reporting to programs
- Collaborate with program leadership on the revision of internal policies and procedures
- Reports critical incidents to the state verbally within 12 hours, written within 24 hours
- Implements Saint Francis policies and follows directives as required. Follows and adheres to all pertinent SFCS Standard Operating Procedures (SOP's), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels
- Ensures clients' rights are protected
- Is knowledgeable of and follows all safety procedures
RequirementsMINIMUM EDUCATION AND LICENSURE/CERTIFICATIONS
- High School diploma or equivalent
- Prefer Bachelor's degree in Humans Services related field
- Must be 21 years of age
- Must pass a drug screen, KBI and Child Abuse and Neglect Registry Clearance check
- Lifting Requirements of 30 - 50 lbs
- Must have valid state driver's license, acceptable drivingrecord and reliable transportation
- Prefer experience with managing and supervising officeoperations, and data collection
REQUIRE SKILLS, KNOWLEDGE, AND ABILITIES
- Mandated Reporter
- Demonstrates effective written and verbal communicationskills
- Ability to type at least 40 words per minute
- Demonstrates working knowledge of statistical reporting and monitoring system; Excel spreadsheets; office procedures and business operating systems; the child welfare and state system; and family-centered practice
- Organizational skills
- Computer skills including knowledge of Word and Excel
- Must be team player