Location: Waukesha,WI, USA
Company Description
Provide support and assistance to Quality Assurance (QA) Unit by training, mentoring, and auditing QA Team. Be subject-matter expert. Review and analyze reports to send to QA Supervisor.
Job Description
* Assist with training, mentoring and auditing of team members
* Subject matter expert in Quality Assurance (QA) and program processes and policy
* Lead QA Unit workflow and technical trainings
* Conduct random case file/record reviews on a monthly basis using computer auditing checklist to ensure contractual performance and company standards are met and report results / analysis to Supervisor
* Compare business processes with data to identify inefficiencies and potential weaknesses that may cause inaccurate processing
* Submit ongoing (weekly, monthly, quarterly) QA reports and submit in a timely manner to the Operations Team, Supervisor or Funder (i.e. Department of Children Families, Department of Health Services, etc.)
* Present consistent feedback to management regarding areas that need improvement
* Observe and evaluate internal control procedures
* Oversee and conduct Talent Development Specialist training on policies and procedures on state requirements
* Other duties as assigned
Qualifications
* Bachelor's degree in Information Technology, Human Services, or related field and minimum two to three year's work experience in related field, or a satisfactory equivalent of education and experience
* Knowledge of Quality Assurance procedures and federal, state and local coalition laws and mandates
* Knowledge of computers, data management processes, and knowledge of eligibility determination processes and filing procedures
* Excellent internal and external customer service skills
* Proficient in MS Word and Excel systems, and the ability to learn specialized databases and software
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.