Location: all cities,VT, USA
Position Overview:
The Quality Assurance Manager is responsible for leading and overseeing all quality-related activities within the organization. This role manages the Quality Management System and supervises the Quality Department, including incoming inspections, tracking non-conformances, and final product inspections. The Manager collaborates with teams across manufacturing operations, engineering, purchasing, and accounting to ensure that quality standards are met for all product lines. This position requires expertise in maintaining quality and accuracy standards, technical problem-solving skills, and the ability to make quick, informed decisions. The Manager will also support the development of their team, ensuring adherence to policies and procedures, and ultimately play a crucial role in maintaining high-quality products and excellent customer service.
Key Responsibilities:
· Manage all aspects of the company's quality system, including ISO 9001:2015 Quality Management System.
· Hire, train, and mentor Quality Inspectors and Quality Control Inspectors.
· Oversee daily operations and schedules of the Quality Assurance department.
· Maintain a nonconforming product log and corrective action system to address nonconformances and complaints.
· Implement and maintain key performance indicators (KPIs) to evaluate product quality, customer satisfaction, and the cost of quality.
· Monitor supplier quality in collaboration with the Purchasing Department to ensure performance standards are met.
· Schedule and lead internal ISO quality audits.
· Act as the primary contact for the registrar and coordinate all ISO surveillance audits.
· Collaborate with Customer Relationship Managers, Manufacturing, Engineering, and Purchasing to resolve quality issues.
· Oversee the company's calibration program.
· Coordinate internal, customer, and third-party quality system audits with relevant managers and plant personnel.
· Perform additional tasks or duties as assigned by the Management team.
Job Requirements:
· Education:
o Bachelor's degree in business, engineering, operations, or relevant professional experience preferred.
· Experience and Certifications:
o 5-7 years of quality experience, with significant time in a management or supervisory role within a manufacturing company.
o Experience in developing, implementing, and managing an ISO-9001 quality system.
o Experience in creating and maintaining procedures, work instructions, and workflows for process improvement.
o Proficiency in using precision measuring tools, including CMMs, calipers, micrometers, height gauges, and pin gauges.
o Ability to read blueprints and drawings and understand GD&T.
o Knowledge of best practices for measuring and qualifying mechanical and electrical parts.
o Familiarity with quality improvement tools and techniques (e.g., Lean, Six Sigma, Statistical Process Control, Failure Mode & Effects Analysis).
o Strong communication skills and the ability to build effective working relationships.
o Demonstrated leadership, project management, change management, and problem-solving skills.
o Proficiency with software systems including MS Office, MRP, and other business-related systems.
o Self-directed, capable of prioritizing and performing multiple tasks.
o High energy and a positive attitude with a willingness to “roll up your sleeves” and get things done.