Quality Assurance Manager Requisition #: req14299 Location: Charlotte, NC Hours: Full-time (40 hours/weekly) At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our mission and these shared values: we're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul.The Quality Assurance Manager is primarily responsible for oversight of ORR UC contract compliance at the respective branch location(s) and maintaining positive work relationships with external agencies. This individual will also supervisor staff whose responsibilities contribute to UC contract compliance. This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. ESSENTIAL JOB RESPONSIBILITIES
- Oversee ORR UC contract compliance within the respective branch location(s);
- Develop, train and supervise staff whose responsibilities contribute to UC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing, ORR, and COA requirements;
- Collaborate with ORR and stakeholders in order to provide data and analysis as needed;
- Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s);
- Guide treatment teams in the completion of all SA/SIRs in compliance with the Prevention of Sexual Abuse (PSA) policy;
- Facilitate communication and training of relevant policy updates to the ORR UC team at the respective branch location(s).
- Regularly audit physical files to ensure compliance with policy;
- Maintain all reporting distribution lists specific to the needs of the site;
- Attend trainings and meetings as assigned by supervisor;
- Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing;
- Complete other duties as assigned.
QUALIFICATIONS:
- Bachelor's degree in Behavioral Sciences, Human Services, or Social Services from an accredited college;
- MSW or Master's level degree in Social Services, or equivalent field of study is strongly preferred;
- At least three (3) year of experience in working with child welfare standards, best practices, or quality assurance and compliance;
- At least one (1) year of experience managing others;
- Bilingual Spanish/English fluency preferred;
- Excellent verbal and written communication skills;
- Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
- Must be reliable with time sensitive deadlines and tasks;
- Demonstrated ability with analytics and process improvement;
- Exercise a high level of confidentiality;
- Work well under pressure and adaptable to change;
- Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite;
- Must be 21 years old with a valid driver's license with at least 3 years of driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
- Pass a criminal history screen, including state and local child protection agency registries;
- Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.