Job Description
Position Title: Quality Assurance Manager
Reports To: Plant Manager with dotted line to Corporate Quality Manager
Position Location: Winston Salem, North Carolina
Direct Reports: 1 Quality Engineer, 1 Sr. Quality Specialist, 1 QA Clerk, 11 lab technicians
Position Summary: The QA Manager will be based in the Winston Salem, NC area and will travel to customers and vendors as needed.
- Duties and Responsibilities:Oversee all aspects of company's QA department
- Will assist the Quality Specialist in the management of a QA clerk and a team of lab technicians
- Responsible for all aspects of document control including the creation and revision of documentation,processes, and standards
- Maintain an internal audit system
- Manage customer audits, supplier audits, and participate in customer/supplier visits
- Responsible for overall supplier quality
- Approve and maintain visual inspection standards, physical testing specifications, and customer specific requirements
- Manage certification and calibration of ASTM testing equipment for the plant
- Monitor quality reporting data, returns/allowances as a percentage of sales, and customer scorecard ratings
- Assist the Plant Manager in maintaining Material Review Board (MRB) process to properly disposition all material
- Manage Certificate of Analysis (COA) process for incoming raw materials and finished goods
- Assist process engineers with FMEA and Control Plan maintenance
- Respond to customer concerns including authorization of credit requests or returns
- Assist in root cause analysis and develop corrective action strategies for internal and customer related quality issues
- Lead and support all efforts to maintain our IATF 16949 and ISO/IEC 17025 certifications
- Assist the Corporate Quality Manager in acquiring the AS9100 certification
Requirements:
Education:
4-year degree, preferably in a technical area, e.g. engineering
Work Experience:
- 5+ years
- Team management/supervision
- Prefer experience with Minitab or similar statistical analysis software package, and Lean Six Sigma manufacturing methodology
- Must have experience with IATF16949, and/or AS9100.