Location: Scarborough,ME, USA
**Quality Assurance Product Support Specialist**
Location United States - Maine - Scarborough Category Quality JOB DESCRIPTION Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
**About Abbott**
The key to successful treatment and fullrecovery is often fast, accurate diagnosis. Abbotts life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
The position of **Quality Assurance Product Support Specialist** is within our Infectious Disease Developed Markets business unit. In this role you will be responsible for managing and maintaining regulatory compliance programs, as well as providing support as needed to other quality assurance functions. This position is expected to provide problem solving skills and critical thinking for investigation and troubleshooting activities
**WHAT YOULL DO**
* Post Market Activities:
* Managing the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data and writing investigation summaries/conclusions. Maintaining effective communication with Technical Service groups (worldwide locations) regarding this sites product complaint investigations
* Post Market Surveillance; responsibility for assisting with this program.
* Identify events that may be subject to vigilance reporting requirements and communicate to Regulatory for evaluation.
* Other duties as assigned.
**EDUCATION AND EXPERIENCE YOULL BRING**
**Required**
* Bachelors Degree in Biology, Chemistry Life Sciences, and or other related technical field *or* the equivalent education and experience.
* 1+ years of experience in a Technical Service role
**Preferred**
* Clinical Microbiologist experience
* 1+ years of experience in a Technical Service role in the medical device industry
* Prior experience with SalesForce.com
* Demonstrated ability to manage complex programs, and multiple priorities in a timely manner.
* Demonstrated ability to analyze data and draw appropriate conclusions.
* Strong communication skills including accurate technical writing.
* Proficiency in Database software; Internet software; and Word Processing software.
* Proficiency in Spreadsheet software.
* Demonstrated understanding of lab practices.
* Good working knowledge of medical terminology.
**WHAT WE OFFER**
At Abbott, you can have a good job that can grow into a great career. We offer:
* **Training and career development**, with onboarding programs for new employees and tuition assistance
* **Financial security** through competitive compensation, incentives and retirement plans
* **Health care and well-being programs** including medical, dental, vision, wellness and occupational health programs
* **Paid time off**
* **401(k)** retirement savings with a generous company match
* **The stability of a company** with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
**An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.**
We provide reasonable accommodation to qualified individuals with disabilities.
**Job Id** 31011042 **Location** United States - Maine - Scarborough **Medical surveillance** Not Applicable **Division** IDDM ARDx Infectious Disease Developed Markets **Travel** Not specified **Additional Location** **Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
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**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:
- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close the