Quality Assurance Representative
: Job Details :

About the job Quality Assurance Representative This is a remote position.QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! It's that simple! We provide the client; you make the call! You will set your own schedule, so you are able to work anytime that fits YOUR schedule. Responsibilities: * Successfully complete a test call* Call all companies provided via assigned lists* Evaluate the level of customer service provided by answering representatives* Document detailed information of overall experience* Complete review submission form prior to the required deadline* Ensure that form is free of errors and misinformation Pay Rate: ($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)Requirements * Must be able to adhere to a deadline* Ability to work with minimal supervision* Must be self-directed and self-motivated* Strong listening skills* Accuracy* Efficiency* Excellent written and verbal communication skills Technical Requirements •Active Phone line (landline, mobile, or both)•Mobile Device capable of downloading applications•Valid email address