Quality Assurance Specialist (Full-Time/Multiple Locations)
: Job Details :


Quality Assurance Specialist (Full-Time/Multiple Locations)

The Salvation Army

Location: New York,NY, USA

Date: 2024-12-18T08:13:00Z

Job Description:
Responsibilities
  • Monitor and attend meetings/training given by OPWDD.
  • Be an active member of the Incident Review Committee.
  • Assist the QA/Training Coordinator on the quality assurance program and audit procedures for the DDS network.
  • Help create a uniform standard for forms and procedures across the DDS network.
  • Implement a routine and scheduled training program for all employees within the DDS network in CPR, First Aid, SCIP-R, and any other training deemed necessary by OPWDD.
  • Conduct a New Employee Training Class for all new DDS staff.
  • Conduct scheduled audits of each ICF, IRA, and Family Care home in the DDS network to assure compliance with TSA, NYS, and NYC policies, directives, and laws.
  • Conduct unscheduled inspections of each ICF, IRA, and Family Care home in the DDS network to assure compliance with TSA, NYS, and NYC policies, directives, and laws.
  • Assist in the filing of all incidents into the WSIR System.
  • Ensure that the facility maintains an effective incident management program that results in a continuous decrease in the incidence of unusual incidents, including injuries sustained by persons served and confirmed allegations of abuse, neglect, or exploitation.
  • Ensure that all Incident Reports are filed as required by the funder and The Salvation Army, and that corrective actions are implemented.
  • Make independent reports to the QA/Training Coordinator, Director of Social Services, and/or DDS Director on all inspections and audits.
  • Provide and schedule special training to increase the quality of care at each of the several ICF, IRA, and Family Care homes, including but not limited to activities of daily living, food planning and preparation, house and room maintenance, budgeting, and money management.
  • Act as a secondary auditor of the finances and funds of each resident, ensuring that none of the funds are misspent or misused.
  • Complete unannounced visits and provide written reports of findings.
  • Conduct independent investigations of each Incident Report, focusing on possible neglect, mistreatment, abuse, harassment, civil rights violations, and potential cases which may bring harm to residents.
  • Work with Program Managers and Assistant Program Managers to improve programs and services, increase community inclusion opportunities, streamline operations, and reduce spending.
  • Keep in mind that all units have independent budgets but can benefit from collective purchasing.
  • Work closely with the DDS GNY Property department to ensure all locations are in good repair and safe for human life.
  • Maintain and submit timely and accurate records and reports regarding the health and safety of residents and the quality of each program.
  • Submit documents into IRMA and act as a liaison between the QA Coordinator, OPWDD, and the Justice Center regarding incidents.
  • Maintain ongoing knowledge of each resident's medical, psychological, cognitive, and social needs, ensuring that programming is appropriate to needs and treatment goals.
  • Coordinate and assist each individual, as needed, in skill development in areas such as activities of daily living, domestic living, recreation, and socialization.
  • Review all incidents or investigations that occurred at the Program.
  • Be available and willing to respond to other duties as assigned by the supervisor.Qualifications
    • Bachelor's Degree or more than 5 years of experience in management, leadership, or Human Resources management.
    • At least 2 years of proven experience with OPWDD.
    • 1 year of experience in staff training and audit reviews.
    • Demonstrate a high level of respect and consideration for the residents being served.
    • Excellent organizational, time management, and interpersonal skills.
    • Strong people skills with experience in customer service.
    • Respect and consideration for the residents being served.
    • Certified investigator.
    • A Valid Driver's License is required (must be able to drive a large vehicle that accommodates wheelchairs or a 15-seater van).
    • SCIP-R and First Aid/CPR Certified.
    • Must be available via phone and Lotus Notes access 24 hours a day, 7 days a week. #J-18808-Ljbffr
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