Quality Assurance Specialist
: Job Details :

Key Responsibilities/Essential Job FunctionsSALES/CUSTOMER SERVICE* Responsible for customer satisfaction.* Provides technical support to customers.* Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.* Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.* Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.* Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.* Performs adjustments to waste receipts due to discrepancies.SAFETY/COMPLIANCE* Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations* Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.* Ensures proper resolution for the safe handling and processing of discrepant material.* Communicates material segregation or reclassification to the appropriate Operations personnel.* Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.* Signs, scans, bursts and files manifests.* Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.* Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.OPERATIONS/PRODUCTION* Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.* Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.* Requests additional testing and/or visual inspection of discrepant material as necessary.* Records, monitors and reports discrepancy data and discrepancy resolution progress.* Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.* Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.OTHER* Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.* Understands both RIS' ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.* Performs other job-related duties assigned.Minimum Qualifications* Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.* Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.* Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.* Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.* Must be highly organized, analytical, and able to problem solve to meet business objectives.* Must be willing to work additional hours or off-hours as required to meet business objectives.* Must be able to resolve conflicts to meet business objectives.* Must be proficient in MS Office (Word, Excel and Outlook).* Work is performed indoors, as well as outdoors, in plant environment.* Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.* Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.