Quality Control Manager - Billerica, MA
The Quality Control (QC) Manager ensures the products facilities, methods, processes, and procedures conform to both company and customer requirements. They operate within an ISO 9001-certified Quality Management System and ensures product compliance to internal and customer specifications; and supports continuous product and process improvements through collection, analysis, and reporting of test results.
The Quality Control Manager organizes department workflow, coordinating daily activities of the lab while interacting with the Production Supervisor and other departments to manage priorities.
Duties & Responsibilities
- Operate Quality Control laboratory in compliance with ISO 9001 standard.
- Supervise a team of Laboratory Technicians.
- Organizes daily laboratory routine and workflow based on facility needs.
- Provides guidance, training, and skills development to QC employees.
- Publish regular reports on product and process quality by collecting, analyzing, and summarizing data and trends.
- Interface with Company's suppliers to promote beneficial relationships based on continuous improvement.
- Ensure that all laboratory equipment and instruments are properly calibrated and maintained.
- Troubleshoot and repair instruments. Schedule outside equipment vendor services as needed.
- Maintain service contracts of key laboratory instruments and equipment.
- Coordinate outside calibration vendors as needed.
- Manage stocks of key laboratory consumable supplies.
- Operate QC laboratories in compliance with all applicable federal, local and Company safety regulations and policies.
- Maintain and understand all relevant laboratory procedures.
- Maintain Company's documentation and certification to MIL-STD-883 adhesive standard.
Qualifications
- Bachelor's degree in science or related discipline.
- Five to ten years' experience as a QC Supervisor or Manager.
- Experience working within an ISO 9001 quality system.
- Experience with chemical or adhesives manufacturing.
- Experience with reporting of quality metrics and SPC.
- Experience with measuring and testing equipment.
- Knowledge of safety requirements and legal standards for laboratory operations.
- Experience with Microsoft Office suite required.
- Experience with ERP, Project Management, SPC and Analytics software preferred.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proven history of effective collaboration on multi-disciplinary teams.