Quality Assurance Manager
Location: Birmingham, Alabama
Company: Bud's Best Cookies Inc.
PURPOSE STATEMENT
The Quality Assurance Manager is responsible for monitoring and ensuring plant products are safe and meet customer specifications and company quality and reliability standards.
KEY ACCOUNTABILITIES
- Manages and directs staff responsible for microbiological testing and other quality control testing of plant products.
- Oversees the weight and defect control programs in accordance with plant and company standards.
- Develops operating policies and procedures as necessary.
- Mentors and motivates associates, providing training and development to optimize their performance and personal growth.
- Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems. Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.
- Resolves complaints about plant products, maintaining necessary records regarding the problem's resolution.
- Meets with customers and quality representatives and other company staff to discuss and resolve quality issues.
- Ensures that the company's product hold policies and procedures are communicated to plant staff and that the plant adheres to the procedures.
- Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved.
- Leads and/or participates in quality audits of the plant.
- Participates in regular meetings with plant management to discuss quality improvements.
- Develops, maintains and reports required operational information to management. Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.
- Ensures that all GMP and Safety standards are in compliance.
- Participates in weekly GMP, sanitation and safety inspections throughout the production departments and corrects, or issues work orders to correct, any identified deficiencies.
- Follows up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work.
- Keeps abreast of latest manufacturing technologies, systems, and quality control practices.
- Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
- Performs other related responsibilities, as needed, to support Bud's Best Cookies Inc.'s business objectives.
- Provides relevant documentation to customers/potential customers
KNOWLEDGE/SKILLS/EXPERIENCE
- Experience in a food-processing, pharmaceutical or chemical manufacturing organization
- Demonstrated knowledge in quality assurance techniques and tools as well as quality management principles in a food manufacturing environment
- Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
- Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
- Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to formulate and mathematical equations including basic statistical analysis
- Proficient using Excel or other spreadsheet software
BENEFITS
- 5 vacation days after 1 year
- 10 vacation days after 3 years
- 15 vacation days after 10 years
- 7 paid holidays
- Life Insurance paid by the company for each employee after 90 days of employment
- Health & Supplemental benefits available at low rates
- Off every Saturday
- FMLA after 1 year or 1250 hours
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