About Prototek Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, Colorado, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit www.prototek.com.
Position Summary The Quality Team Lead oversees and executes a collection of tasks associated to quality requirements on customer orders. Train and develop quality team members. Collect and report out monthly RMA and NCR data.
Essential Functions - Process RMAs and create RMA Work Orders in Mie Trak
- Log and maintain RMA NCR data for reporting purposes
- Asses complied RMA data monthly and target areas for improvement
- Create First Article Reports
- Collect customer requested certifications and deliver them via email
- Support other facets of the Quality Department when required
- Ability to process timecards and vacation requests
- Follow applicable procedures and work instructions and offer ideas for improvement
- Provide solutions to less experienced team members
- Support all safety regulations and maintain clean and orderly work areas
- Wear proper PPE for job function being performed
- Perform other duties as assigned
Technical Competencies - Intermediate computer skills
- Skill in Microsoft Office Suite
- Proficient in using hand measuring tools
- Proficient in using inspection measurement equipment
Behavioral Competencies - Knowledge of relationship management skills and conflict resolution
- Ability to be professionally demanding with suppliers when necessary
- Demonstrate motivation and accountability to achieve individual and department goals
- Demonstrate effective written and verbal communication skills to manage their teams
- Ability to organize, prioritize, and manage multiple projects
- Demonstrate leadership by approaching work positively, guiding colleagues and accepting accountability
- Grasp complex concepts, anticipate possible problems, and generate solutions with high-level problem-solving skills
- Exercise sound judgement in ambiguous situations when time is critical; Ability to offer expert knowledge and insight to develop their team
- Ability to respond and adapt quickly to changing circumstances and facility needs
- Strong attention to detail and commitment to train the team effectively to produce high quality work
- Demonstrate teamwork by mentoring, sharing knowledge, and helping their team
- Demonstrate effective written and verbal communication skills to collaborate with team members
Education & Professional Experience - High school diploma or GED required
- At least 2 years' experience in sheet metal and CNC machining environment preferred
- Experience in prototyping preferred
- Basic blueprint reading and GD&T courses required
Physical Requirements/Work Environment - Ability to sit and stand for extended periods of time
- Ability to use hands and fingers to operate computers, inspection equipment, and handle and feel parts of various size
- Ability to bend, kneel, and crouch occasionally throughout a shift
- Ability to push, pull, or lift 50lb moderately throughout a workday
- Ability to focus vision for: close vision, color vision, depth perception, and adjusting to sharp focus
- Noise conditions can be moderate to extreme. Hearing protection will be provided if needed and/or by request
- Exposure to fumes and/or airborne particles
- Moving mechanical parts and vibration
- Exposure to hot metal and machining components
- Manufacturing environment where temperatures drastically change from season to season
- Fast-paced environment
Work Hours/Travel - 1st shift work schedule: 5 - 8-hour shifts
- Overtime as necessary (including weekends if needed)
- Flexible schedule in agreement with Supervisor
- Travel: N/A
Work Authorization What Prototek Offers: - Career advancement opportunities
- Flexible Schedule
- Competitive pay scale
- Paid time off (PTO) starting at 80 hours with annual increase for each year of service
- 9 paid Holidays annually
- Education reimbursement program
- Health, dental, vision, life and short-term disability insurance
- Company paid life and long-term disability insurance
- Employee Assistance Program (EAP)
- 401(k) match: 100% of 3% and 50% for 4% and 5%
Additional Information: Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.
Apply TODAY! We look forward to meeting you! We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class. EEO is The Law - click here for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-###-#### or email us: ...@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229