Quality Management Specialist - Full Time - Days
: Job Details :

JOB TITLE: Quality Management SpecialistCLASSIFICATION: Full Time, Non-ExemptPROGRAM/DEPARTMENT: Quality Management IMMEDIATE SUPERVISOR: Director for Quality Management POSITION SUMMARY: Ensures the regulatory compliance of all provision of services by investigating, documenting and resolving Quality Management (QM) concerns; performing ongoing observation and assessment of service delivery; providing instruction, feedback and support to staff/ management. Maintains integrity of the investigative process and treats all interviewees with dignity, respect while maintaining confidentiality. Ensures continuing improvement of the QM Department by monitoring and communicating needs while working cooperatively with QM team to provide outcomes of investigations. QUALIFICATIONS:Minimum Education, Training & Experience:Bachelor's DegreeTwo (2) years' experience working in the Human Services fieldOrAssociate's DegreeFour (4) years' experience working in the Human Services fieldOrThe equivalent combination of education and experiencePreferred Education, Training & Experience:Experience completing investigationsESSENTIAL SKILLS AND ABILITIES:Ability to work a flexible schedule, which could include some nights and/or weekendsValid New York State Driver's License that meets agency requirementsAbility to effectively communicate verbally and in writing including with members of managementAbility to accurately and effectively interpret and communicate technical and regulatory informationAbility to provide formal and informal instruction and training on a variety of topicsAbility to maintain confidentiality in all dealings with staff during the investigative process.Ability to prioritize in order to complete multiple tasks in a quality and timely mannerAbility to work with various electronic systems including Microsoft Office applicationsDemonstrates knowledge of OPWDD Regulations, including 633 and 624/625, and the ability to interpret said regulations.SALARY:$24-$28 per hour starting rateFull Job Description Available Upon Request Benefits - Intandem Contact us for more InformationAn equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.