My client is a global engineered product manufacturer, manufacturing sealing technology across a number of regulated sectors.
Reporting to the General Manager, this Quality Manager is the direct point of contact for customer-plant liaison, responsible for the implementation of statistical methods relevant to production processes, quality cost analysis, specification and procedure development, adhering to and maintaining certification for ISO requirements, 8D problem solving, and driving internal process audits.
TYPICAL DUTIES AND RESPONSIBILITIES:
QUALITY
- Promote a strong culture of quality throughout the organization.
- Maintain and improve the Quality Management System with respect to ISO9001:2015.
- Deliver an inspection and audit plan with statistical analysis (SPC) to support end-of-line inspection reduction and build quality into all processes.
- Act as liaison between Manufacturing and Quality relative to customer specifications, customer quality requirements, and customer problems.
- Maintain the business accreditations and customer approvals.
- Manage the customer complaints system, using RCCA techniques, and use the analysis to actively drive improvement to processes to prevent reoccurrence; responsible for reviewing customer complaints, analyzing returns, and making recommendations for corrective action.
- Help grow focus customers through the delivery of professional reports and analysis to build confidence supported by exceptional processes.
- Own the Quality Management System through audit and review to ensure the business is ready for external audit. Monitor all manufacturing processes through audits and daily evaluations to ensure that processes are being followed and shortcuts are not being taken, jeopardizing the quality of our product.
- Monitor supplier performance, including opening and seeing through any Supplier Corrective Actions (SCARs). Assist with Supplier Audits and maintain the Supplier Quality System.
- Review statistical data and present it in graphical format. Drive implementation of statistical methods and quality improvement programs.
- Supervise and direct the quality inspection team on daily tasks.
LEADERSHIP
- Help promote a positive work culture aligned with the company's Core Values and drive to improve employee engagement.
- Maintain a high level of professionalism and build strong relationships with all levels of the business and its stakeholders, supporting external customers daily.
- Aid in the development and effectively execute annual operating and goal deployment action plans and improvement targets.
- Create and maintain project schedules and key performance indicator tracking.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- 5 years of quality leadership experience in a manufacturing environment.
- 4-year degree in a technical field preferred.
- Six Sigma Green belt or higher, ASQ Certified Quality Engineer/Manager, or ISO lead auditor certifications preferred.
- Must have working knowledge of manufacturing and quality processes and principles (ISO) industry standards. Experience in introducing and maintaining ISO 9001:2015.
- Must have demonstrated achievement in problem solving with production teams and communication and presentation skills to wider production groups.
- Must form strong relationships with key customers and suppliers, with familiarity with customer and supplier auditing processes.
- Excellent verbal and written communication, presentation, training, and leadership skills.
- Must understand various quality methodologies (root cause analysis, 8D, 5-Why, fishbone analysis) and inspection techniques (caliper, micrometer, CMM).
- Must be skilled in the use of personal computers with emphasis on analytical software (Minitab, MS Excel, JD Edwards).