Responsible for managing and reporting on all facets of Incoming Quality, In-process Quality and Finished Product Quality. Ensure that customer and design requirements are being met on purchased components, assembled machines and accessories/service kits using inspection, control and detection-based processes.
Has authority and responsibility to Stop Production or issue Quality Hold Notification in order to ensure machines and accessories/service kits which do not meet customer or design requirement are not shipped. Represent the voice of the Customer (VOC) and drive the development of a quality-based culture within manufacturing operation.ESSENTIAL DUTIES AND RESPONSIBILITIESLeadership
- Manage site quality resources, ensure alignment of skills vs requirements, progress organizational development and ensure compliance to performance management process,
- Will manage a small team of Quality employees, managing time and attendance, performance reviews and mentorship.
- Meet quality objectives & performance targets, support achievement of site objectives & performance targets,
- Manage quality team & related Total Cost of Quality (TCOQ) budgets, ensure alignment with site quality needs,
- Champion Voice of the Customer (VOC) and development of a quality-based culture within the assembly and/or distribution operation,
- Manage direct Product Quality resources and work across process and site organizations within the Global Product Company to ensure,
- Effective leadership, coordination and function of Quality Action Team (QAT)'s
- Consistent use of 8D process,
- Response level targets are met at D3, D4 and D6 steps in the 8D process,
- Technical Service Bulletin (TSB)'s are issued at step D6 and can be effectively used by the Sales Company's,
- Improved use of root cause analysis and problem-solving tools within the Corrective Action.
Quality Management System
- Ensure compliance with Quality Management System (applicable ISO or internal standards),
- Manage and coordinate internal, external audits to ensure compliance and certification,
- Facilitate and conduct Management Review and required renewal or surveillance audits,
- Ensure alignment with corporate systems, procedures, and processes,
- Progress the development and implementation of proactive and prevention-based quality controls,
- Manage department budgets and meet annual objectives.
New Solution Development Support
- Ensure that customer and design requirements are understood and that required quality controls are developed in accordance with project schedules
- Support meeting New Product development project schedules, project costs and quality requirements
- Ensure active team member participation in New Product development projects as required.
Supplier Quality and - Development activities
- Pursues and resolves quality related problems pertaining to returned goods and warranty,
- Report on findings that could lead to serial faults or repetitive issues,
- Track and report warranty costs and trends.
Product Quality
- Implement & ensure timely resolution of Quality Hold Stop Shipments per processes when required,
- Support the timely resolution of reported product quality issues:
- Interface with customers, sales & service personnel as required to support the resolution of reported product quality issues and to sense the quality perception they may be having.
Incoming Quality Control (IQC)
- Ensure that necessary facilities, equipment - including measurement equipment management -, processes and personnel are in place to verify design requirements are being met on purchased components,
- Ensure processes are in place to manage non-conforming material,
- Ensure processes are in place to corrective and preventive (CA-PA) action on non-conforming components with Supplier Corrective Action Request (SCAR),
- Ensure data capture and reporting systems are in place to allow the management of supplier quality,
- Ensure part inspection/verification completed in scope of New Solution Development, Engineering Change or Sourcing projects.
In-Process Quality Control (IPQC)
- Ensure that necessary equipment - including measurement equipment management -, processes and personnel are in place to verify design requirements are being met and detect when they are not being met on assembled machines and accessories/service kits,
- Ensure processes are in place to identify quality related assembly issues and drive corrective and preventive (CA-PA) action
- Ensure processes are in place with escalation path, to manage incomplete or non-conforming machines,
- Ensure data capture and reporting systems are in place to allow the management of In-Process Quality.
Finished Product Quality Control (FQC)
- Ensure that necessary equipment, processes, and personnel are in place to verify that finished machines and accessories/service kits have been built in accordance with defined IPQC's.
- Ensure processes are in place to manage non-conforming machines and accessories/service kits
- Ensure data capture and reporting systems are in place to allow the management of Finished Product Quality.
- Contact and visit customers to support them when quality defects are found in our products and to sense the quality perception they may be having.
Coordinate all activities related to the Quality Response for Quality Complaints (QRQC) with the different functions of the organization.REQUIREMENTSEDUCATION:Bachelor's degree in Business Administration, Engineering, or Engineering Technology related field.Lead Auditor of QMS & EMS a plus.EXPERIENCE:Minimum of 4 years of quality system and control experience within a manufacturing environment, QMS, and knowledge of EMS.KNOWLEDGE & PERSONAL ATTRIBUTES:
- Proficient in quality analysis tools such as 5D, SPC, PFMEA etc. Strong problem-solving skills with ability to teach basic problem-solving techniques and facilitate problem solving team events.
- Experience in developing assembly or fabrication process quality systems & measures. Strong knowledge of fabrication and assembly-based quality control methods, tools and techniques.
- Overall knowledge of manufacturing and/or distribution systems
- Demonstrated leadership ability
- This position will have direct reports.
- Able to interact with all functional areas and all organizational levels
- Strong communication, presentation and team skills
- Strong organizational and time management skills
- Excellent oral and written communication skills
- Self-motivated with a high level of initiative
- Strong data analysis and reporting skills
- Fluent English
- Strong interpersonal and customer interface skills
- Able to be critical and accept criticism
- Able to lead and facilitate cross functional teams
COMPUTER SKILLS:
- Proficiency in use of MS Word, Excel, PowerPoint, Access
- Working knowledge of ERP systems, such as Baan LN, SAP, etc.
- Software for statistical analysis. (Minitab).
- Capability to learn new software.
- Traveling regional and oversees is required in this position.
Let's create a cleaner future togetherClean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
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