Quality ManagerDepartment: Manufacturing / Operations / QualityEmployment Type: Full TimeLocation: US - Oklahoma - WilburtonDescriptionAre you ready to be a part of a dynamic team where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity? We are seeking a dedicated individual to lead the Quality Department as Manager. In this role, you will be responsible for planning, coordinating, and directing quality control programs designed to ensure continuous production consistent with established standards and regulatory requirements.Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment!What you will be doing:
- Formulate and maintain quality control objectives.
- Coordinate quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
- Direct employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
- Plan, promote, and organize training activities related to product quality and reliability.
- Investigates and resolves customer complaints.
- Oversee internal and external audits relative to ISO standards. Prepare formal reports.
- Outline product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.
- Review all product analysis from the various departments to determine the existence of any quality problems.
- Follow incoming inspection requirements as needed.
- Coordinate quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.
- Evaluate and supervise assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.
- Conduct FMEA and PFMEA in support of new designs and/or continuous improvement projects.
- Performs other related duties as required or assigned.
SUPERVISORY RESPONSIBILITIES
- Supervise non-supervisory employee(s).
- Interview and train employees; plan, assign and direct work; appraise performance, reward and discipline employees; address complaints and resolve problems.
- Work with Human Resources on employee issues.
Who we want: If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knows and predicts physical principles, laws, their interrelationships, and their applications to understand fluid, material, and atmospheric dynamics; understands mechanical and electrical structures and processes.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.
- Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Writes routine reports and correspondence.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
- Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
- Completes some moderately repetitive tasks.
- Uses complex and noncomplex machines and equipment.
What you need:Education and Experience
- Bachelor's degree in engineering, engineering technology, or a related technical field (required).
- Seven or more years of experience in quality assurance, quality control, performance testing, or a related field (preferred).
- Master's degree in a relevant field could substitute for years of experience.
- Three years of supervisory experience (required).
Computer Skills
- Intermediate: Database, programming languages, spreadsheet
- Basic: Word processing/typing, presentation/PowerPoint.
Certificates and Licenses
Why Work at Franklin Electric?FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Generous paid time off & holidays
- Paid parental leave
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
About Franklin ElectricFranklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America's pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in America's Most Responsible Companies , Most Trusted Companies by Newsweek, America's Climate Leaders and Indiana's Best Places to Work attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.