Location: Menomonee Falls, WI, US, 53051
Job Summary/Overview
The Quality Manager leads all activities necessary to ensure proper workmanship and accuracy of all shipments from the Operations location. Drives the analysis of field product failures, customer complaints, and production floor failures. Leads failure analysis, root cause analysis and prioritizes corrective actions. Leads quality and process improvement activities. These activities are accomplished within the framework of ISO 9001 and the CMCO Lean Business System. This leader manages the Quality Engineers, Techs, and Test Engineers.
Essential Duties and Responsibilities
- Formulate and maintain the Quality Improvement Plan for Menomonee Falls Operations.
- Measure delivered quality and warranty performance and ensure proper actions are taking place to prevent reoccurrence.
- Analyze current products and processes and implement actions to prevent non-conformance. Recommend product and process changes to eliminate waste.
- Accountable for meeting or exceeding business targets.
- Lead activities related to maintenance and continuous improvement of the ISO 9001 system.
- Perform all standard work as defined by the CMCO Lean Business System.
- Collects and researches data, designs workflows and procedures.
- Develops project plans; Coordinates projects; Communicates changes and progress.
- Lead the internal and supplier qualification and sustainment audits for compliance to quality and continuous improvement requirements. Provide supplier quality assurance and continuous improvement leadership and support.
- Ensure development and sustained maintenance of assembly, quality, and test documentation, tools, and fixtures.
- Review and implement Engineering Change Order (ECO)s. Control and oversee the disposition of non-conforming or deviated materials.
- Responsible for people development within the quality department.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Creates and drives the quality department's culture to create a positive environment.
- Interacts with customer base.
Knowledge, Skills, Competencies, and Abilities
- Demonstrated expertise in adding value through leadership by building strong high performing teams and achieving successful outcomes on complicated programs.
- A team player with excellent written and verbal communication skills.
- Strong organizational skills and detailed oriented.
- Experience coaching/mentoring; desire to develop skills in this area.
- Demonstrated problem-solving ability, including the ability to identify creative and effective solutions and the ability to ask the right questions and help frame logical conclusions.
- Effective communicator within environments ranging from shop floor kaizen teams to operations leadership stakeholder groups, to business group staff, and senior leadership.
Required Qualifications
- Bachelor's Degree
- 5+ years of experience in an inspection/quality environment
- 2+ years in Lean/Kaizen/Six Sigma experience is a plus
- American Society for Quality Certification is a plus
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.