Seeking an experienced Quality Assurance - Systems Manager at our modern manufacturing facility located just east of the US 12 - US 31 Bypass, 10 miles North of South Bend.Are you looking for a role with better work-life balance? APPLY TODAYSeeking a team who prioritizes Quality and Safety as paramount - and walks the talk? APPLY TODAYLooking for a company serious about investing in your education and development? APPLY TODAYLooking for a team focused on innovation, initiative, and results? APPLY TODAY.ABOUT US: The NSG Group is a global glass leader - operating under the Pilkington brand in the Architectural and Automotive markets.The NSG Group's reputation for manufacturing excellence and technological innovation is based upon years of experience, reliability, providing high quality glass products to rapidly evolving and technically challenging markets.Pilkington invented the float process in 1952 and it is now the world standard for high quality glass production. The NSG Group continues to develop new manufacturing methods and innovative uses for glass.The company makes glass that can help save, manage and generate energy, and we believe our products will play a significant role in addressing climate change and other environmental challenges.NSG Group operates in three main sectors:
- Architectural supplies glass for buildings and solar energy applications.
- Automotive serves the original equipment, aftermarket replacement and specialized transport glazing markets.
- Technical Glass products include very thin glass for touch screens, anti-reflective glass for digital displays, lenses and light guides for printers, and glass fiber, used in battery separators and engine timing belts.
We offer an excellent compensation and benefits package, which includes a fantastic 401k that DOUBLES your personal contribution, great Anthem benefits; generous vacation and these other great perks!Onsite Nurse & FREE Massages; Onsite FREE fitness center; 12 Paid Holidays; Paid Medical Leave; South Bend Cubs Tickets; SITE Performance Bonus Program; Birthday and Anniversary Awards; Veteran's Day recognition; Tuition Reimbursement (up to $5250 per yr); Onsite Convenience Store; FREE meals and other monthly recognition events; Safe, Secure and Clean Work Environment; Annual Raises; Employee Suggestion Program with prizes; Family Atmosphere - Respectful - Community Activities; FREE Safety toed shoes / boots; Environmentally Friendly - Reduce - Reuse - Recycle; FREE coffee Fridays; MORE!About the JobJob Title: Quality Group Leader Reports To: Plant ManagerLocation: Niles, MI Department: ProductionEmployees Supervised: Direct Reports - Quality Engineers, Quality Specialist, Quality Lead Op, Quality Tech. Indirectly - Quality Inspectors, Containment (internal and 3rd party)Purpose:Provide leadership and direct all activities related to QualityEssential Functions:
- Works with customers, corporate personnel, and plant personnel to develop quality control and quality improvement programs, procedures, and practices. Works with other plant management to assure that quality of product is a priority.
- Contacts customers regarding quality problems. Ensures complaints are investigated; cause of non-conforming quality is determined and a corrective action to resolve problems is initiated, so that customer needs and concerns are satisfied.
- Ensures compliance to IATF 16949 standards. Contacts IATF 16949 registrar to timely report when the plant is put on one of the containment statuses listed in the IATF 16949 manual.
- Manages supplier quality to include glass and components. Supports Quality Circle process. Complete Quality Reports as required.
- NMI support for customer approval process and safe launch criteria. Manages the Ambassador program serving customer plant.
- Audits all processes, equipment, and employee performances to assure that all prescribed quality procedures are adhered to without compromise. Responsible for other auditing such as IATF Internal auditing; control plans; layered process audits; safety and compliance auditing.
- Selects, develops, trains, motivates, and appraises subordinate personnel to provide for a competent work force. Establishes any human resource requirements in the short, medium, and long term in order to achieve objectives.
- Develop systems whereby excellent interpersonal relationships are maintained both within and outside the group. Communicate with the teams across all shifts to ensure an understanding of company goals and improve morale among the team members.
- Active member of the plant leadership team to assure annual budgets are achieved, plant performance is continually improved, and customer expectations are achieved.
- Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
- Other duties as assigned by manager
Scope/Dimensions:
- Management oversight of quality for single site manufacturing and delivery facility with over 10 advanced manufacturing production cells and wide variety of domestic and international customers (Tier 1 and Tier 2 Automotive OE).
- Recommend, review, and control labor (headcount) and overhead budgets
- Prime expense/purchase authorization related to production customer specific requirements, capital expenditure recommendations, logistics, quality, and safety expense authorization.
- Supervision and oversight of human resources and time and attendance systems.
- Frequent interaction with customer and vendor representatives, senior management, and peers/subordinates at other company locations.
Competencies:
- People: Empowers and Develops. Proactive in managing own self development and learning activities. Reflects on and learns from experience. 2. Reviews progress by providing support and guidance without undermining an individual's full ownership of issues. 3. Empowers work teams to take ownership in achieving business objectives and delegates work to the appropriate level.
- Results: Passion for Excellence 1. Takes personal responsibility and ownership for achieving results and objectives. Demonstrates and fosters a sense of urgency, drive, and personal commitment. 3. Shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands.
- Vision: Customer Focus Actively seeks to understand internal and external circumstances, problems, expectations, and needs. 2. Ensures that customer solutions, practices, and procedures are designed and implemented to assure customer satisfaction. Ensures that the customer perspective is the driving force behind business decisions and activities.
Qualifications Required:
- Bachelor's degree in Engineering or related field or a combination of education and experience, or equivalent experience.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups and individuals.
- Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry, and trigonometry and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Financial acuity in working with annual budgets
- Ability to define problems; collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- 5+ years related experience in leadership roles an automotive manufacturing facility (preferred Tier1 supplier)
- High level familiarity of and experience with IATF / TS16949 standards and auditing.
- Prior experience with Quality Tools: APQP, FMEA, MSA, SPC, and PPAP.
- Demonstrated excellent communication and interpersonal skills and the ability to work with Staff, Colleagues, Subordinates, and Customers in a professional manner.
Qualifications Desired:
- 6? (Six Sigma) or other Lean Manufacturing Certification - Greenbelt or above.
- Certification as IATF Internal Auditor.
- Certification as ASQ-CQE (Certified Quality Engineer)
- Previous experience in glass or plastic injection molding
Other Requirements:
- Relies on experience and understanding of glass and plastics processes and written customer requirements to determine proper actions.
- Key relationships with internal leadership team, supplier teams, and customer team to ensure successful and mutual concern resolution.
- Demands and priorities need adjusted regularly to provide a high level of service under tight timelines to several customers-internally or externally.
Physical Demands:ACTIVITYNEVEROCCASIONALLY up to 1/3 of dayFREQUENT up to 2/3 of dayCONSTANT over 2/3 of dayStandxSitxOperate Machinery/EquipxLift/Push/Pull 5-10 #xLift/Push/Pull 11-20# xLift/Push/Pull over 20#xBend/Twist at WaistxBend/Flex KneexBend/Flex ArmxGrasp/Grip/HoldxPinch/Pick/FeelxReaching overheadxRepetitive Hand UsexRepetitive Foot Usex9 hour work day is standard but this role requires availability a wide variety of hours/daysSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Physical Environment:While performing the duties of this position, the associate frequently works around moving machines/parts in an industrial environment. The associate occasionally works around industrial chemicals. The associate occasionally must travel by commercial means or private transport. Regular and predictable attendance at the manufacturing plant is required. Other info:We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.The Salary Range posted represents Pilkington North America's good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.