About Us: Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world.From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries.Summary:The role of Quality Manager (QM) reports directly to the site General Manager (GM), with a dotted line to Corporate Quality. The QM is an essential member of the management team and is responsible for the overall quality performance of the relevant Element U.S. Space & Defense facility. Quality Managers, in partnership with site Operations personnel, will drive a culture of quality assurance and quality improvement and have a sound working knowledge of ISO/IEC 17025 requirements. Develop, implement, and monitor company quality programs and policies to ensure compliance with federal, state, and local quality regulations. This includes monitoring and evaluating internal quality processes, examining them to determine their effectiveness, engaging with business unit leaders and quality teams, gathering feedback related to quality, and recommending improvements where necessary. Interacts with a variety of departments, conducts quality training. Monitors quality-related compliance issues and recommends corrective action. Also monitors ISO standards compliance.Primary Responsibilities:Below are the highest priority responsibilities performed in this position.The statements below are intended to describe the general nature and level of work being performed.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
- Lead and contribute to the development and execution of the facility's quality objectives and programs
- Develops and implements workplace policies and procedures in accordance with ISO standards; ensure they are up to date
- Responsible for consistent application and execution of quality policies/programs at facility
- Implements the necessary quality-related training programs
- Oversees the facility's daily operations and identifies opportunities for improvement of quality regulations
- Ensure that accreditations are maintained and extended, as agreed with operational management and corporate quality
- Manage A2LA and other assessments and visits from customer and other regulatory bodies as required
- Ensure that findings cited during audits are responded to in line with the NTS Technical Systems established quality requirements and, in the timeline, and format dictated by the assessment
- Prepares monthly or annual quality reports, including key performance indicators (KPI) such as First Time Right (FTR), customer feedback/complaints and corrective actions, and presents the information to management
- Prepares management review meetings of the quality systems
- Stays informed of developments concerning ISO standards
Education and Experience:
- Bachelor's degree in Business Administration or relevant field strongly preferred; equivalent experience required
- 5+ years' experience in a QA role (or similar field) within engineering, manufacturing, testing, or similar industry and relevant formal qualification is strongly preferred
- Experience with A2LA, ISO 17025, and Quality system rules, regulations, including planning and implementation as applicable
- Experience in participating in quality investigations, undertaking true cause analysis, developing corrective action plans, and ensuring the effectiveness of actions undertaken
- Quality ISO certification is required; must have previous experience with ISO requirements
- Experience managing quality programs
Knowledge and Skills:
- Skilled in Microsoft Excel, Word, PowerPoint, Office Visio
- Must be knowledgeable in internal and external auditing to ISO standards
- Ability to develop and establish quality programs, policies, and procedures
- Ability to interact with internal and external clients, accreditation bodies, and facility leadership
- Proficiency in conducting data analysis and reporting statistics
- Effective communication, organizational, analytical, and problem-solving skills
- Excellent teamwork and people skills are necessary
- Highly dependable, efficient, and detail orientated, with the ability to use initiative and make decisions autonomously
- Ability to identify quality and technical problems and work with colleagues to determine effective and sustainable solutions
- Ability to adjust to changing priorities, multi-task, thrive in a fast-paced, dynamic work environment
- Proficiency with standard office software, computers, and familiarity with electronic management systems (eQMS)
- Excellent supervisory and leadership skills
- ISO trained auditor
Requirements:
- This is an onsite facility-based role.
- Must be able to travel as needed facilities across the country for quality initiatives and team meetings.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to work on groundbreaking projects that shape the future of space and defense.
Physical Requirements:
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell.
- General office or test lab environment with exposure to sudden, loud noises
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEO Policy Statement:It is the policy of Element U.S. Space & Defense to offer Equal Employment Opportunity to all individuals without regard to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions. This policy applies to all personnel actions including hiring, promotions, compensation, training, layoffs, recalls, and terminations.Element U.S. Space & Defense is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Equal Opportunity Employer M/F/D/V.