Location: Rochester,NY, USA
Description
Summary:
Under the supervision of the Chief Administrative Officer, the Quality Operations Coordinator provides quality management, oversight, and support to the Early Childhood Services Division, and other assigned departments, by fulfilling organizational quality and compliance responsibilities and monitoring, developing and implementing quality standards and systems and processes to all aspects of the assigned programs.
Essential Functions:
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
* Reports directly to the Chief Administrative Officer/Compliance Officer.
* Serves as technical support for assigned programs regarding reportable events as needed.
* Provides technical support at large in areas of regulatory requirements, quality, incidents, and compliance.
* Conducts investigations as assigned in response to filed incidents or identified compliance issues for programs assigned to the other Quality Operations Coordinators. Note: Quality Operations Coordinators should never investigate incidents for their assigned programs.
* Monitors and provides training to new hires and existing staff.
* Conducts quality/compliance audits as assigned to assess program compliance.
* Conducts facility inspections weekly, monthly or as determined needed.
* Prepares and distributes detailed report of audits conducted.
* Tracks and trends audit data.
* Makes recommendations for improvements and staff trainings as appropriate.
* Notifies supervisor if a situation is identified during the audit process which would require the opening of a compliance case or other concern.
* Supports in the development and monitoring of departmental policies, procedures, and work instructions which align with organizational policies and procedures.
* Facilitates/assists with root cause analysis in response to BPC and internal audit findings.
* Facilitates/assists with Plan of Corrective Action (POCA) development.
* Acts as liaison with finance office and Early Childhood Administration to resolve denied/pending claims for the department.
* Serves as technical support for programs regarding electronic record matters.
* Leads, guides, and trains staff, interns, and volunteers in performing high quality work.
* Participates in quality related committees, including Compliance Committee and any other committees determined required, etc.
* Keeps abreast of all new and updated OCFS regulations and guidance.
* Conducts regular compliance audits of all programs under the Office of Children and Family Services (OCFS) and reports findings to program leadership, executive leadership, and Compliance committee.
* Follows established local, county, state and federal guidelines/laws for billing compliance for Head Start, UPK, Day Care services, and OCFS.
* Maintains required training certification.
* Any other duties as assigned by supervisor.
Authority:
This position holds a relatively high degree of independence within the framework of the agency's policies and procedures. The individual must be resourceful and able to display initiative and understanding of management systems and interpersonal relations.
Requirements
Position Qualifications:
Competency Statement(s)
* Analytical Skills - Ability to use thinking and reasoning to solve a problem.
* Accuracy - Ability to perform work accurately and thoroughly.
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
* Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
* Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
* Training & Presentation Skills.
* Reliability - The trait of being dependable and trustworthy.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Communication, Written - Ability to communicate in writing clearly and concisely.
Skills and Abilities:
* Associates Degree in Child Development, Himan Services or a related field preferred.
* 3 to 5 years' experience directly related to the duties and responsibilities specified.
* Must have a valid driver's license and reliable transportation.
* Knowledge and experience in the field of Early Childhood is essential.
* Basic knowledge of OCFS regulations and practices, or ability to learn these in a reasonable timeframe is required.
* Ability to identify true problem vs. the presenting problem.
* A combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO
Physical Demands:
The position does require occasional standing, squatting, lifting of up to approximately 10 lbs. And frequent sitting.