Location: Tewksbury,MA, USA
This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world.Job Title: Quality Technician IIPosition Details:Possibility for remote or hybrid for exceptional candidate. No relocation will be provided.6-months contract.Duties:Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues, and act as liaison between customers and other Corning departments and functions.Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS).Ongoing TasksFirst level triage of customer complaints and QRS email queue. Sort incoming emails quickly, identify duplicates, assign to relevant functions, identifying and escalating urgent quality and regulatory issues as needed according to QRS guidelines.Escalate key customer and urgent inquiries to the correct department as needed on demand according to QRS guidelines.Work with customers and internal departments (Quality, Regulatory, Sales, Business Operations, Scientific Support, Customer Service) to ensure customer satisfaction.Project Tasks: Work with cross functional teams including Scientific Support, Marketing/Communications, Business Operations, Sales, Quality and Regulatory, Customer Service on continuous improvement projects to delight our customers.Key Decision Areas:Daily priorities as well as timely positive professional communications to external customers, business colleagues and teams.Criteria for Performance Evaluation.Work targets and schedules are met.QRS guidelines and policies are followed, including use of email templates for customer communication.Effectively, positively & professionally interact with internal and external customers.Demonstrates cooperative daily positive interactions with Customer Service, Quality and Regulatory, Supply Chain, Scientific Support, Sales and Business Operations teams regarding distributors and customers' needs / requests.Able to appropriately determine which inquiries and issues should be escalated, and follow escalation paths as defined by QRS procedures.Required Skills:At least 2-4 years of work experience in a customer facing role.Demonstrated knowledge of quality and regulatory practices strongly encouraged.Demonstrated capacity for handling time sensitive varying customer requests and prioritizing/escalating tasks accordinglySkilled in all Microsoft Office applications. Ability to quickly learn and adapt to new systems.Customer facing, manufacturing and/or Quality/Regulatory experience in medical device and/or clinical industriesCourteous, articulate and professional oral and written communication skillsDesired Skills (These are skills that would be nice for candidates to possess)Experience designing and maintaining reports and metricsKnowledgeable in use of ETQ, SharePoint, salesforce.com and PeopleSoft.Passion for innovation, automation, and continuous improvementsMulti-lingual skills highly desiredSoft Skills:Ability to work under pressure while maintaining professional and positive composure.Ability to apply good judgment and business acumen.Desire to anticipate, meet and exceed the expectations and needs of our customers.Positive attitude and outlook.Proven track record of positive customer interaction and teamwork.Ability to handle proprietary and delicate situations appropriately, positively and professionally.Capability to effectively and professionally communicate with customers and colleagues from various regions and industries.Pay Transparency:This is the pay range that Magnit reasonably expects to pay someone for this position is $19.82/hour - $26.43/hour.Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).QUALIFICATION/ LICENSURE :Work Authorization : Green Card, US CitizenPreferred years of experience : 2+ YearsTravel Required : No travel requiredShift timings: M-F, 40 hours/week; 8 hours/dayJob LocationTewksbury, MassachusettsPayUSD 19.82 - USD 26.43 Per HourCONTRACT DURATION6 month(s)ApplyWe prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.