Quality Technician, Residential Energy Operations
: Job Details :

The Installation Quality Operations team partners closely with the Regional Installation teams. Tesla Energy currently installs out of 53 warehouses across 12 regions in the USA. The Quality Ops team's organization structure closely reflects this regional structure with Installation Quality Specialists located in most warehouses and reporting up to Regional Quality Managers. The Installation Quality Operations core purpose is to audit the installations of residential energy products and drive high quality installs at a regional level. The team is also responsible for rapidly communicating emerging and trending quality issues. This organization is responsible for understanding, prioritizing, and driving projects around improving installation efficiency and throughput for all residential energy products.* Audit residential energy job sites: go onto roofs and in customers' homes to audit product* Identify failures, take pictures, and create audit reports of findings* Perform light rework on jobsite and create rework cases for more significant repairs. Review failures with the install team and install leadership on site or in team meetings* Attend team meetings and mandatory training sessions on new products, best installation practices, and standard workmanship guidelines. Managing time and tasks effectively with a sense of urgency* Providing an exceptional customer experience to all customers. Providing installation solutions to field teams as the higher installation / product knowledge resource* Process audit residential installation teams: work with a crew to identify plt detractors, process, and quality non-compliance, and evaluate project and jobsite management. Coach best practices whenever inefficiencies are discovered* Create a culture focused on safety using systems of accountability and recognition while following safety policies and procedures as outlined by state, local, OSHA, and Tesla policies. Willingness to travel as needed* Understanding of roofing and residential electrical systems. Understanding of electrical code preferred. 3+ years experience in the roofing, solar panel install, Powerwall and/or home electrical disciplines* Must be able to work at great heights including on rooftops, climbing ladders, and stairs. Must be able to work in extreme environments (example: hot sun, cold, crawl spaces, attic etc.). Must meet all OSHA standards for working at heights including: Ability to climb and utilize equipment on site including various ladders rated for a maximum capacity of 325lbs. Must be able to meet equipment standards for fall protection (harness, anchor, ropes, etc.) with a maximum capacity of 310lbs.* Ability to adapt to business needs, eagerness to learn, flexibility, and go-getter mentality. Strong coaching and job management skills. Excellent organization, problem-solving, tactical thinking, and time management skills. Raises the Bar - We need top performers who raise the bar in our organization. When we hire new candidates, they should already be better than most employees in that role. We will often need to do this by being scrappy and challenging the status quo* Bias for Action - must have bias for action and be able to convert thought into execution quickly. People Centric - value people and their time. Demonstrate empathy and respect* Adaptive - Adapts to change, even when they may not be in favor of it. Someone who is collaborative and willing to take on new assignments and roles to benefit the business* Develops Others - Serves as a multiplier. Makes others around them better by helping them highlight their strengths and work on their weaknesses. Can serve as a mentor to more junior leaders and employees and develop them for roles of greater responsibility. Innovates - Find creative ways to simplify and look at our operation through a new lens. Not caught up on old ways of doing things. Has the ability to adapt and creatively work through problems and solutions that may not be their own* Thinks like an Owner - Willing to take risks, own outcomes, and learn from them. Humble and prioritizes the needs of the business over their own. Reasons from First Principles - Able to identify root causes and use data to drive decisions and change